10to8 is an online reminder and appointment scheduling software that allows business owners to easily manage appointments with their clients. With its automatic reminder feature, the software claims to reduce no-shows by 90%. We’ll cover 10to8 reviews, pricing, features and more in this review. Ready to try 10to8? Get a free trial.
Which Appointment Scheduling Provider Is Right for You?
10to8 Pricing & Plans
10to8 has a free plan, Small Business, and four paid subscription options: Basic ($12/month), Grow ($25/month), Bigger Business ($50/month), and Enterprise (customized pricing). The main differences between the plans are the number of appointments per month and number of staff logins.
Plans & Features
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*10to8 bills monthly, so even annual plans will be billed on a month-to-month basis.
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Small Business Plan
The Small Business plan is perfect for the very small business or solo entrepreneur who has limited scheduling needs. You can schedule up to 100 total appointments each month, and up to two staff members can access the 10to8 scheduling software. You can send text message reminders with this and all 10to8 appointment scheduling plans. Customer support is strictly online for the Small Business plan.
The Basic plan costs $12 per month on a month-to-month plan, or $9.60 per month on an annual plan. Like the Small Business plan, you can get software login access for two staff members and you are capped at 100 total appointments per month. Customer service is also limited to online support with this plan. The only key advantage you gain over the free Small Business plan is that you can customize your calendar’s branding with the Basic plan.
The Grow plan costs $25 per month on a month-to-month plan, or $20 per month on an annual plan. You get all the advantages of the lower-cost plans, plus you get up to three staff logins and 300 total appointments per month. One other advantage with the Grow plan is that you get access to phone support as well as online customer support.
Bigger Business Plan
The Bigger Business plan costs $50 per month on a month-to-month plan or $40 per month on an annual plan. With 10to8’s Bigger Business plan, you get all the features available in the lower-priced plans plus six staff logins and up to 600 total appointments per month.
The 10to8 Enterprise plans are available for businesses that have needs beyond those offered in 10to8’s other plans. You can talk directly to a 10to8 sale representative to discuss your specific appointment scheduling requirements.
Pros & Cons of 10to8
There are many pros to 10to8 appointment scheduling software. It integrates with several business apps and, as a business owner, you have total control over appointment scheduling and management. The software offers robust customer relationship management (CRM) functionality that includes collecting and storing pertinent appointment information, such as appointment history, client name and contact information, and more.
A major disadvantage of the 10to8 appointment scheduling software is that even the most expensive plan only accommodates six staff logins and 300 total appointments per month. That means it’s simply not a good option for a busy office that needs to manage more schedules.
Another con is that 10to8 does not have a point-of-sale (POS) feature embedded into the program. It does integrate with PayPal and Stripe, but not Square, which is an extremely popular payment gateway.
10to8 Ease of Use
10to8 Customer Support
For the Small Business and Basic plans, customer support is limited to online help through the frequently asked questions (FAQs) page and email. For all other plans, customer service via phone support is offered. The site does not have an online help or tutorial center available.
Automated 24/7 Appointment Scheduling & Reminders
Clients receive automated emails and text reminders so that they can both remember and confirm their appointments. Businesses are notified when clients have received and read messages.
Simple Booking Calendar Setup
As a business, you decide what dates and times are available for appointments. Your clients can then book their appointments online seamlessly. You can even integrate your booking calendar with PayPal, Stripe, or SagePay to accept payments online.
Connect to 10to8 Securely From Any Device
The 10to8 software offers fully encrypted, bank-rank security that complies with the strictest data protection regulations. This cloud-based platform updates instantly, so you always have complete and current appointment information at your fingertips on any device you use to access your 10to8 scheduling software.
Thorough Reporting Features
You can track key business metrics related to appointment scheduling with 10to8. You can also run custom reports at any time to see business statistics by client, service offered, or staff member.
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Here is a list of some of 10to8’s popular integrations:
- Google Calendar
Overview of 10to8 Reviews
The 10to8 scheduling software is highly rated among users. Customers applaud 10to8 for being an affordable scheduling tool that’s versatile, intuitive, and offers a professional look and feel. Users also appreciate the timeliness and thoroughness of 10to8’s customer support team.
Though negative comments about 10to8 are infrequent, a few customers feel that starting out with the software required a bit of a learning curve. Also, some users wish 10to8 offered invoice capabilities. A few customers would also like more control over fonts and other design elements.
Our Top Appointment Scheduling Picks
10to8 ranks among our top appointment scheduling picks. In fact, it is ranked as the best scheduling software for individuals with less than 100 appointments per month and who want direct client messaging. View the full list of our top picks.
Does 10to8 offer a free trial?
Yes. Interested users can sign up for a 30-day free trial for every 10to8 plan.
Can 10to8’s appointment calendar sync with users’ calendars?
Yes. 10to8’s online appointment calendar syncs two-ways with Outlook.com, Office 365, Exchange, Google Calendar, and Apple iCal, so users don’t need to book on separate calendars.
Do I need a website to use 10to8 for online booking?
No. If you don’t have a website, 10to8 offers an online scheduling page where you can direct clients to schedule appointments.
Is 10to8 Right for You?
If you’re wondering if 10to8 is right for you, then you’ll need to assess what your business needs truly are and compare them against 10to8’s robust features and functions. Top 10to8 features include appointment booking, appointment reminders, and client tracking and reporting.
If you’re a small business with limited appointment scheduling needs, 10to8’s free Small Business could be a great fit for you. If your business needs to manage three to six different appointment calendars, 10to8’s Grow and Bigger Business plans might be the ideal scheduling options for you.
If your business is larger and needs a more complex scheduling application that can manage more than six calendars, 10to8 is probably not your best choice. Instead, you would be wise to go with a scheduling option that is better suited for more demanding scheduling needs, such as Acuity Scheduling or Square Appointments.