3CX is a voice-over-internet-protocol (VoIP) provider that offers on-premise and cloud-hosted phone system solutions. Its features include auto provisioning, private branch exchange (PBX) capabilities, web conferencing, website live chat, and call recording. Its annual fees range from $0 to $39,990 per year, and it’s best for hotels and contact centers.
3CX Pros & Cons
Easy to set up and use
Has occasional lags and bugs
Mobile app’s user interface needs improvement
Who 3CX Is Best For
- Hotels: 3CX offers a hotel PBX that integrates with property management systems, allowing hoteliers to manage client requests, share guest information across departments, and more.
- Contact centers: It features a call center software, mobile app, and website plugin that unifies communication between team members to address customer concerns and team performance.
The 3CX pricing guide shows three plans: Standard, PRO, and Enterprise (annual fees range from $0 to $39,990 per year). The main differences between these are the allowed number of web conferencing participants and access to advanced features, such as call reports and recording. Perpetual licenses are also available. Support tickets can be purchased for $75 each.
Perpetual Licenses Pricing*
$0 to $19,995
$1,086 to $54,986
$250 to $32,992
$1,793 to $90,728
$303 to $39,990
$2,173 to $109,973
*Perpetual license holders get free maintenance for a year and the option to renew annually thereafter for 27.5% of a perpetual license’s cost.
This plan includes 3CX’s core PBX features, such as unlimited extensions, access to its iOS and Android apps, auto provisioning, and session initiation protocol (SIP) trunk selection. It also allows a total of 25 web conferencing participants.
Pro enables users to access all of 3CX’s core PBX, office productivity, and call center features. Users may accommodate 100 web conferencing participants and integrate their utilized customer relationship management (CRM) and Office 365 accounts.
This subscription option features all of 3CX’s capabilities and the following premium inclusions: call recording control, built-in fail-over, and standby license. A total of 250 persons may participate in an Enterprise user’s web conference.
3CX Alternatives 2020
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Businesses that want a great combination of price and features
Small business owners looking for a great phone system with no contracts
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
3CX offers a simplified phone system that can be deployed either on-premise or in the cloud and that works with popular IP phones, SIP trunks, and customer relationship management (CRM) software. Here are some of 3CX’s most essential features.
Website Live Chat & Talk
Through its free plugin, website visitors may chat with and call users in real-time. Subscribers may also connect visitors to their call center or sales team. Through the WebRTC technology, all calls are forwarded to a user’s phone system for free. It supports WordPress and other CMS platforms of custom-built sites.
Users may integrate their existing CRM software with 3CX in just one click. Through the said integration, all inbound calls are linked and logged automatically to the customer’s information recorded in the CRM. The following are its supported CRMs: 1C, amoCRM, Bitrix24, ConnectWise, Freshdesk, Freshsales, HubSpot, Microsoft Dynamics 365, Microsoft Office 365, MongoDB, MySQL, Salesforce, and more.
This allows users to hold live online presentations, meetings, conferences, and more. Users may host web conferences for up to 250 participants, depending on their subscription. This feature is accessible by an unlimited number of users, providing them real-time communication tools with clients, employees, and partners without the usual per-user fees.
It has an available mobile application that is compatible with Android and iOS smartphones. The app enables users to answer calls that are directed to their office phone through their mobile devices. They can also transfer calls to coworkers via the app. It can be downloaded from the App Store or Google Play for free.
Which VoIP Provider Is Right for You?
Most Helpful 3CX Reviews
Users who gave positive 3CX reviews like that it’s intuitive and user-friendly. Most others commended its reasonable pricing and the impressive amount of cost savings that it brings. On the other hand, only a few shared negative reviews about the platform, stating that it has occasional lags and issues.
Easy to navigate & affordable
“3CX is very affordable. Its IP PBX works with many different SIP trunk providers, so I am not limited to just a couple of options. Their interface is also very easy to navigate.”
Has bugs, system errors & occasional phone downtimes
“It can have some bugs and system errors. Even though they update it almost immediately, there are times when I am left without a functional device. Sometimes, my phone is down because it is a complex product—at least the plan we have taken—that connects to the Wi-Fi and my smartphone. It overachieves, sometimes, for small tasks.”
—Mithil (Max) Patel
3CX Frequently Asked Questions (FAQs)
What cloud providers does 3CX support?
3CX supports the following cloud providers: Google Cloud Platform, Amazon Lightsail, Amazon Web Services, OVHcloud, and Azure.
What operating systems are compatible with its on-premise solutions?
3CX’s on-premise solutions are compatible with Windows and Linux OS.
Are users allowed to create their own call flows?
Yes, they are. 3CX provides a drag-and-drop call flow builder that enables users to easily create call flows without the need for scripting and programming. Call flows may include various control components. These may be tested before uploading to 3CX.
Our Top VoIP Picks
If you aren’t sure if 3CX is right for you, this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features, such as call management, call quality, and CRM integrations.