7shifts is an online employee scheduling software designed for the restaurant industry. Its features include time tracking, workforce management, employee engagement, labor compliance, manager logbooks, and a mobile app. It has a free version, and monthly fees for paid plans start at $19.99 per location. 7shifts is best for users looking to simplify and automate their operations and those who want to manage multiple branches through a single dashboard on a mobile device.
7shifts Pros and Cons
Has a mobile app
Can be difficult to get used to in the beginning
Has a free trial
Users might receive too many alerts if these aren’t turned off
Integrates with POS and payroll software
Who 7shifts Is Best For
- Restaurant owners and managers who want to automate their back office and administrative tasks in order to simplify operations.
- Those who are looking to manage multiple branches through a single dashboard and from a mobile device.
- Users who want a simple scheduling tool that may be scaled to integrate with leading payroll and POS apps.
7shifts has a free plan and three monthly plans that start at $19.99 per location. The main differences between the tiers are the employee limits and access to advanced features—such as a shift feedback tool, manager log book, weather forecasting, and revenue budgeting.
*7shifts offers a 14-day free trial and free demo.
The Comp plan is a simple scheduling solution for restaurants with one location and up to 10 employees. Its iOS and Android apps are free, and its features include a simple time clock, time-off requests, staff availability tools, basic reporting, a staff engagement dashboard, and staff scheduling and notifications.
This tier adds team communication solutions to the mix and is designed for restaurants with up to 20 employees. Appetizer covers everything in Comp plus the following:
- Multi-location support
- Basic time clock
- SMS notifications
- Email and live chat support
- POS integrations (ex. Aloha, Square, and TouchBistro)
Entree can accommodate an unlimited number of workers and includes all the features listed in Appetizer, plus a labor budgeting tool, schedule templates, advanced reporting, and events management solutions.
This plan covers everything in Entrée, plus the following:
- Advanced time clock and compliance
- Customer section or station naming
- Department sales forecasting
- Manager logbook
- Mobile shift reminders
- Multiple account administrators
- Optimal hourly labor forecasting
- Overtime and break alerts
- Payroll exporting
- Payroll integration (ex. ADP, Gusto, and Paycom)
- Punch audit reporting
- Revenue-center budgeting
- Schedule enforcement via POS
- Shift feedback tool
- Weather forecasting
Designed for enterprise restaurants and chains, this plan includes everything in The Works, plus the features listed below. Schedule a consultation with 7shifts to create a package that works best for you.
- Task management
- Enterprise dashboard
- Enterprise security
- Machine learning auto-scheduler
- Advanced training
- Labor compliance tools
- Traditional POS integration support
While each of the plans is already feature-rich, users might still want to scale the app’s capabilities with these add-ons.
(Digital record of staff movements)
$12.99 per month, per location
Sales data importing
(Create schedules based on POS sales)
$100 one-time fee
Account setup support
(White-glove setup service)
$150 one-time fee
7shifts Alternatives 2020
7shifts is designed to help restaurant owners and managers maximize their human resources while ensuring that their businesses stay on track with sales targets and compliance concerns. Here are some of its key features.
Build a schedule in just one click based on weekly shift requirements and employee availability. Once this is published, or if there is a change in their work times, your employees are instantly notified on their mobile devices.
7shifts’ integrated time clocking tool lets employees punch in and out, and managers can easily approve and make changes to the entries for more accurate reports and faster payroll data generation.
Stay connected with all members of your team through its integrated chat feature, which allows you to message employees directly or form group chats. You may also use it to send announcements and share texts, photos, emojis, and GIFs.
See what your team distribution looks like for a specific period so that you can immediately point out variances that require your attention. You may also integrate the app with your preferred POS system to enable you to visualize and plan better schedules that meet your sales projections.
Keep your managers in sync by allowing them to enter notes directly into the cloud so that they can browse daily entries, key shift details, and follow-up tasks in real time. The app’s instant log-entry notifications also alert other managers whenever a note is made, which you may view or reply to.
Create one-time or recurring tasks for everybody on the team, and you may update, edit, and add details to these to ensure that each job is fulfilled as expected. This feature also helps ensure that the right people have the correct tasks based on their roles, departments, and locations. As an owner or manager, you may also receive an alert whenever a job is completed, as well as view details on who did it and which ones remain pending.
Stay compliant with local labor laws without having to sacrifice food quality, staff satisfaction, brand reputation, and other operational factors. You can set the app to immediately send you overtime alerts and break reminders to ensure that the distribution of hours among workers is fair and you don’t go over the budget.
7shifts integrates with many POS, payroll, and workforce management-related software, such as the following:
- Heartland Dinerware
- Heartland Restaurant
- NCR Aloha
- ADP RUN
- Heartland Payroll
- Toast Payroll
Most Helpful 7shifts Reviews
Users who gave positive 7shifts reviews like that it allows them to create and edit schedules on their desktops and mobile devices, while others commended its friendly customer service representatives. There are hardly any negative reviews about the app online, though some users said that the notifications feature sometimes sends too many alerts.
Effective scheduling tool
“We’ve been using 7shifts for scheduling working hours of our support team, and our experience with them has been great. It has the feature of showing the availability and working hours for each employee, and that’s a sufficient solution for our needs.”
Too many notifications
One user who gave a negative comment on GetApp noted that it can be distracting to receive many notifications, especially when you don’t know how to turn these off. Other than this minor annoyance, he said that it is an efficient tool for distributing staff hours and communicating with employees.
7shifts Frequently Asked Questions (FAQs)
What does its free trial include?
7shifts’ free trial includes 14-day access to all of the software’s features, with no credit card required. When this period expires, you may opt to extend the trial for another 60 days but, this time, with your credit card information. The account you use during the 60-day extension will be considered your permanent account when you do decide to subscribe.
What types of support and training does it provide?
7shifts offers email, phone, and live chat support. Users can also access free in-depth training videos and articles from the Knowledge Base, which includes account set-up instructions, quick-start guides for managers and staff, and tutorials.
What forms of payment are accepted?
The provider accepts payments made via credit card and automatic bank withdrawals, charged monthly or annually.
Our Top Employee Scheduling Software Picks
If you aren’t sure if 7shifts is right for you, then this article on the best employee scheduling software for small businesses is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features such as shift swapping, leave management, tax and labor law compliance, third-party integrations, and messaging capability.