800.com is a virtual phone system that provides vanity, toll-free, 800, and 844 numbers. Its features include call forwarding, blocking, and recording, as well as analytics, voicemail boxes, and caller ID. Its monthly fees range from $23 to $239, and it’s best for businesses looking for a virtual phone service provider that offers a wide range of toll-free numbers.
800.com Pros & Cons
Easy toll-free number search
Offers only one unlimited calling plan
Call recording included in all plans
Could be overkill for smaller teams
Provides Canadian toll-free numbers
Lacks some common faxing features when compared with its competitors
Who 800.com Is Best For
Businesses looking for a virtual phone service provider that offers a wide range of toll-free numbers: 800.com is a virtual phone service provider that makes it easy for businesses to select the most appropriate toll-free number for their needs. These toll-free numbers enable customers to reach businesses for free. Vanity, 800, and 844 numbers are available.
800.com’s pricing page shows three plans with monthly fees that range from $23 to $239. The main differences between the plans are the numbers of minutes and toll-free numbers included. All subscribed users have access to all of its features. Setup fees for additional numbers cost $25 or $35, depending on the prefix and number purchased.
Number of Minutes
Toll-free Numbers Included
Standard, Sequential, and Simultaneous Call Forwarding
*Annual plans are paid in full at the beginning of the billing cycle.
800.com enables businesses to host virtual meetings and webinars through computers or mobile devices. Here are some of 800.com’s most essential features.
- Call forwarding and blocking: Send calls and receive them through another number with 800.com’s call forwarding services. It also lets you reject or block calls from unwanted callers, such as robocalls and telemarketers.
- Call recording: 800.com allows you to record any call for training, performance evaluation, information retrieval, and other purposes. You may also categorize, tag, archive, and download these recordings.
- Vanity and toll-free numbers: Improve your marketing efforts and let your consumers know that you are taking your business seriously with a toll-free number. You may also utilize vanity numbers to make your number easy to recall and increase your call rate.
- Voicemail-to-email: Receive messages left to you via voicemail through your email and an audio file. Since all voicemails are sent to your email, you can easily organize and manage them. Voicemail-to-text is also available—letting you read through the message.
- Caller ID: 800.com’s caller ID displays the name and phone number of your caller—helping you determine if it’s an important call to answer or spam that needs to be blocked. It also displays your phone number and name whenever you call someone.
800.com Alternatives 2020
Virtual Phone Service Providers
Companies looking for an exceptional balance of phone features with affordable pricing
Freelancers and solopreneurs who want a free dedicated business line
Businesses seeking call center features in their virtual phone service
Salespeople looking for detailed analytic reports to help them better understand their call activity
Businesses with overseas audiences that would benefit from an international number
Most Helpful 800.com Reviews
The majority of 800.com reviews left online are positive. Many users are impressed with its responsive and helpful customer support team for providing quick solutions to all issues. Others like its easy-to-navigate website and their great experience with its services. Meanwhile, only one recent user commented that he experienced problems with its system and wished his suggestions would be considered.
Excellent services & pricing; has a responsive support team
A user who left a review on Trustpilot shared that its pricing and services are excellent. He added that number porting was easy, and the issue he experienced was handled promptly.
Experienced system issues & no callback
As of the date this article was written (October 19, 2020), there are very few negative 800.com reviews online. One user shared on Trustpilot that he appreciates its call recording feature; however, he came across system issues, received no callback as expected, and found functions that don’t make sense to him.
800.com Frequently Asked Questions (FAQs)
What types of payment does 800.com accept?
800.com accepts payments made through credit and debit cards with Canadian or U.S. billing addresses, such as Visa, Discover, Mastercard, and American Express.
Can I transfer my existing toll-free number to 800.com?
Yes, you can, as long as you subscribed to one of its plans. You may do so by logging in and selecting “Numbers” in the dashboard and following the instructions in the “Port Number” section. The average porting time takes about two weeks.
Can I change my plan at any time?
Yes, you can, by contacting its support team to process your plan switch.
If you aren’t sure if 800.com is right for you, this article on the best virtual phone number provider is a review of our top choices. Our team looked at various solutions and narrowed our recommendations down based on pricing, features, and usability.