8×8 is a suite of Voice over Internet Protocol (VoIP) solutions designed to help users communicate with their customers over voice and video. Its features include analytics, an auto-attendant, and an operator switchboard. Its prices start at $12 per user per month, and it’s best for contact centers and businesses with multiple locations.
8×8 Pros and Cons
Poor customer support performance
Ease of transferring calls
Occasional bugs and connection issues
Impressive mobile app
Who 8×8 is Best For
- Businesses with multiple locations: It offers a variety of plans with inclusions that are created for businesses with several locations, as well as a mobile app that allows users to access the platform anytime and from anywhere.
- Contact centers: It features a unified suite of channels (such as chat, voice, SMS, web, and social media) and tools that ensure the productivity of remote, on-location, and home-based agents.
The 8×8 pricing guide for small businesses has four plans: 8×8 Express, X Series X2, X Series X4, and X Series X6 (prices start at $12 per user per month). The main differences between these are the number of countries for unlimited telephony services and access to premium features such as skill-based routing and contact center reporting.
X Series Plans
Pricing For 1–99 Users
Pricing For 100+ Users
X Series X2
X Series X4
X Series X6
Want the best balance of features and price? Check out Nextiva.
8×8 Express includes the suite’s core features. Users are allowed to consume an unlimited number of calling minutes for telephone calls made in the US and Canada. This is designed for those with only one office or home-based businesses.
X Series X2
This plan features unlimited calling within 14 countries and all of 8×8 Express’ features. Users may also access advanced capabilities such as cross-platform messaging, video meetings, and an auto attendant. This is built for companies with either single or numerous office locations.
X Series X4
8×8’s X Series X4 option provides all of X Series X2’s inclusions as well as additional features such as analytics and call quality reporting, Barge-Monitor-Whisper, and an operator switchboard.
X Series X6
This subscription includes all of 8×8’s features, including queued and web callback, interactive voice response (IVR), skill-based routing, and contact center reporting and analytics.
8×8 Alternatives 2020
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Businesses that want a great combination of price and features
Small business owners looking for a great phone system with no contracts
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
8×8 offers a suite of communication solutions, including VoIP business phone systems, video conferencing, and a call center. Here are some of 8×8’s most essential features.
The software is equipped with a wide range of cloud calling features. This includes unlimited global calling to up to 47 countries, caller ID, extension dialing, call waiting, advanced call forwarding, and an auto attendant.
8×8 ensures that teams are able to communicate in real time with its messaging capabilities, which include: one-on-one and group chats, team messaging, video meetings, screen sharing, and 1GB to 10GB of file storage.
Its contact center features are designed to meet customer satisfaction by bringing all channels—such as chat, voice, SMS, web, and social media—to a unified platform. It offers omni channel routing solutions like web and queued callback, skill-based routing, and interactive voice response (IVR).
8×8 has a mobile application for iOS and Android phones which can be downloaded from the App Store and Google Play, respectively. Through its app, users can receive and make calls, join meetings and video conferences, and more.
Which VoIP Provider is Right for You?
Most Helpful 8×8 Reviews
Users who gave positive 8×8 reviews like that it has competitive prices when compared to similar providers, while others are impressed with its call quality and mobile app’s performance. Meanwhile, those who gave negative reviews commented that its support team isn’t helpful and does not respond quickly. A few others mentioned that they experience glitches and lags.
Has very competitive prices, unifies communication tools
“The pricing of 8×8 is very competitive with other cloud VoIP providers. The voice service itself works great. It has a unified communications app, virtual office, which is cross-platform and works fine.”
Hard to navigate, has poor customer service
“The 8×8 system is not easy to navigate. You need to jump through hoops to be able to figure out where you need to go. Its support/customer service is terrible. When you call, you will first be placed on a long hold.”
8×8 Frequently Asked Questions (FAQs)
What industries benefit most from 8×8?
8×8 provides solutions made for the following industries: collections, insurance, government, education, recruitment, healthcare, high tech, manufacturing, legal, outsourcing, retail, and transportation.
What types of data does its analytics display?
8×8’s analytics displays the following types of data: 1) queues, wait times, and customer journeys across each customer engagement channels; 2) historical and real-time reports; and 3) speech analytics. Those interested may contact the provider for the full list of the types of data displayed.
How does 8×8 help ensure optimal team performance?
To ensure excellent team performance, 8×8 provides supervisor enablement and smart scheduling capabilities, individualized performance plans, and coaching tools. Said tools include quality management, internal chat, workforce optimization, barge-monitor-whisper, and voice and screen recording and archiving.
Our Top VoIP Picks
If you aren’t sure if 8×8 is right for you, this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, ease of use, and features.