Acquire.io is an integrated help desk and live chat software that lets users provide customer and sales support through live chat and voice and video calls. It features profile management, analytics, co-browsing, and more. In this article, we cover Acquire.io reviews and pricing. Ready to get started? Get a free trial.
Acquire.io pricing depends on three paid annual subscription plans: Basic ($300/month platform fee + $40/month/agent), Pro ($950/month platform fee + $50/month/agent), and Enterprise (custom priced). The main difference between the plans is access to premium features, such as integration options, team analytics, intelligent routing, audit logs, APIs, and more.
Chat Seat Fee
Both the platform and chat seat fees are paid in full at the start of each billing cycle.
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Summary of Positive Acquire.io Reviews
Users who gave positive Acquire.io reviews said that the platform is easy to understand and configure. Many also liked that it provides a lot of useful features, such as co-browsing functionality and integration options. Others appreciate the prompt and reliable customer support team.
One user who gave Acquire.io a positive review on G2 said that the program is easy to navigate and that its user interface has been consistently getting better. He likes that it can be integrated with any website and that it offers exceptional customer service across multiple communication platforms. Lastly, he mentioned that there are plenty of useful features, particularly its video and voice capabilities, file attachment, co-browsing, and screen-sharing.
Summary of Negative Acquire.io Reviews
As of the date this article was written (Aug. 22, 2019), there are not a lot of recent negative Acquire.io reviews online. However, some users complained that there are occasional bugs in the system. Others wished for more customization options.
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Check out the list below of some of Acquire.io’s features:
- Live chat
- Profile management
- AI Chatbot
- Screen sharing
- Video and voice call
- And more
How can users pay for their subscription?
Acquire.io accepts all major credit cards for subscription payments. The subscriptions are automatically renewed at the end of every billing cycle.
Can users cancel their subscription at any time?
Yes. After the cancellation of the subscription, the license will automatically stop working and any credit from previous payments will not be refunded.
What measures does Acquire.io take to secure its customers’ data?
Acquire.io follows generally accepted standards to protect the personal information from unauthorized use and disclosure. However, the company cannot guarantee absolute security.
Here is a list of some of Acquire.io’s popular integrations: