Acuity Scheduling is an online appointment scheduling software that enables you to offer service programs and your clients to book appointments. Its features include real-time notifications and reminders, gift certificates and subscriptions, advanced reporting, and credit card vaulting. It has a free plan and paid options that start at $15 per month, and it’s best for large volume operations that require multiple calendars.
Acuity Scheduling Pros and Cons
Effective reminders and notifications
Needs more design options
Mixed reviews on user experience
Who Acuity Scheduling Is Best For
- Users who require more calendar allocations because they get more premium features such as multiple time zones for different locations and Health Insurance Portability and Accountability Act (HIPAA) compliance.
Acuity Scheduling Pricing
Acuity Scheduling’s pricing page shows a free plan and four paid subscriptions with fees that start at $15 per month. Aside from the number of calendars allocated per staff and location, the options differ in included premium features such as memberships and subscriptions, personalized branding, and appointment packages.
Numbers of Included Calendars
*You may opt for annual billing to get one month free every year.
All paid plans offer advanced features, which include the following:
- Embed scheduler into your website
- Advanced reporting
- Sync with Outlook.com, Exchange, Office 365, iCloud, and Google Calendar
- Accept payments and deposits through PayPal, Square, or Stripe
- Vault credit cards
- Accept client tips
- Offer coupons and vouchers
This plan enables you to offer client self-scheduling and unlimited services and appointments.
You may utilize the addition of reminder emails, automatic time zone conversion for clients, and the option for customizations such as displaying your logo, modifying colors, and editing the text on your scheduler.
Besides expanding text message reminders to other countries, this subscription also offers the following:
- Sell appointment packages and gift certificates
- Sell subscriptions and memberships
- Offer payment plans for packages
The most notable addition to this plan is the ability to completely remove Acuity Scheduling’s branding from your scheduler. Beyond that, you may also utilize the following:
- Multiple time zones for different staff and locations
- Sign a business associate agreement (BAA) for HIPAA-compliance
- Custom application programming interface (API) and CSS for developers
This is for those who have more than 36 staff members and/or locations that each require a calendar. You may reach out to Acuity Scheduling for more information.
Acuity Scheduling Alternatives 2020
Appointment Scheduling Software
Individuals and small businesses needing scheduling, payment, and business management tools
Service businesses with multiple staff members
Small businesses wanting a free app for scheduling meetings, classes, or appointments
Acuity Scheduling Features
It offers solutions not only for scheduling appointments but also for providing subscriptions and event assistance. Let’s take a look at some of Acuity Scheduling’s features below.
Embed the Acuity Scheduler into your website: This enables your clients to view available slots and schedule appointments without leaving your website.
Real-time notifications and reminders: Your clients get notified immediately if they have successfully scheduled an appointment. At the same time, you get a message, and your new appointments are logged onto your calendar. Depending on your subscription, you may also send email or text reminders to your clients.
Sell gift certificates and subscriptions: Acuity Scheduling provides tools for you to set up packages, memberships, gift certificates, and offer classes, workshops, or group events.
Advanced reporting: Acquire insight about your appointments such as data on no shows, conversion, and performance.
Customer support: You may access Acuity Scheduling’s Help Center for most frequently asked questions or the Acuity University for weekly online classes. The provider does not offer phone support, but its email support is available on weekdays from 7 a.m. to 8 p.m. Eastern time.
Which Appointment Scheduling Software Is Best for You?
Most Helpful Acuity Scheduling Reviews
Users who left positive Acuity Scheduling reviews said that its automatic reminders and notifications are very effective and useful. Meanwhile, some don’t find the software intuitive, and its lack of phone support is also mentioned a few times in negative reviews.
Powerful reminders and notifications
“One feature of Acuity that I love is multiple custom email reminders—I use it for my podcast to prepare the guests for their interview. Since I schedule about three months in advance and the episode goes live three months later, there are six months between schedule and live, and I need to keep guests updated and prepared.”
Its user interface could be more intuitive
“I’d say there is a slight learning curve to the interface. Calendly does that well—being user-friendly for the software newbie—but Acuity has a little more to learn. It’s not hard, but it takes a bit of getting used to.”
—Heidi (Tokumoto) Dehnel
Acuity Scheduling Frequently Asked Questions (FAQs)
Does Acuity Scheduling offer a free trial?
Yes, it offers a seven-day free trial.
What are Acuity Scheduling’s third-party integrations?
Acuity Scheduling integrates with Outlook, Exchange, Microsoft 365, iCloud, Google Calendar, QuickBooks, Xero, Constant Contact, AWeber, Pipedrive, Zapier, and more.
Does Acuity offer HIPAA-compliant appointment scheduling?
Yes, it does. To meet the needs of its healthcare industry clients, Acuity Scheduling’s Powerhouse and Enterprise plans may be set up to meet HIPAA compliance standards. You can configure your account yourself by executing a Business Associate Agreement with Acuity Scheduling.
Our Top Appointment Scheduling Software Picks
If you aren’t sure if Acuity Scheduling is right for you, then this article on the best appointment scheduling software is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on ease of use, mobile access, and notifications among others.