ADP Workforce Now is a cloud-based human resources (HR) software that enables users to streamline and automate HR processes. It offers online tools for managing employee information, hiring top talents, tracking time and attendance, processing payroll, monitoring benefits, and conducting performance appraisals. It’s best for medium to large-sized businesses.
ADP Workforce Now Pros and Cons
Easy to use
Poor customer service
A good tool to simplify HR tasks
Occasional software glitches
Timely and efficient payroll processing
Some features are difficult to find
Who ADP Workforce Now Is Best For
- Medium to large-sized businesses: With ADP Workforce Now, companies have access to an all-in-one platform that combines several HR tools—such as payroll processing, time and attendance monitoring, talent management, and benefits administration—with analytics and an employee self-service portal.
ADP Workforce Now Pricing
The ADP Workforce Now pricing guide isn’t published on its website. Those interested may contact the vendor to request prices. Basic HR applications similar to it cost anywhere from $300 to $750 per month while the more extensive tools have fees that range from $650 to $1,200 per month.
ADP Workforce Now Alternatives
Businesses (with less than 100 employees) that want integrated and simple-to-use HR, benefits, and payroll tools
Small to midsize businesses looking for a single platform to manage HR, employee attendance, benefits, and payroll
Businesses that need user-friendly employee scheduling and time tracking solutions
Companies that want a dedicated HR manager to help craft HR policy and maintain compliance
Businesses that require customizable payroll tools and reports
ADP Workforce Now Features
ADP Workforce Now’s features are designed to minimize manual HR tasks and streamline processes while its payroll solution aims to deliver timely and accurate wages to employees. Here are some of ADP Workforce Now’s important features.
Payroll Processing and Tax Filing
Its payroll and tax filing modules include several functionalities, such as real-time gross-to-net calculations and electronic filing of federal, state, and local taxes. It also comes with regulatory and compliance support, analytics, alerts, automated reporting of new hires to state agencies, and a built-in error detection tool.
Time Tracking and Benefits Administration
ADP Workforce Now’s attendance tracking module has automated scheduling and time collection solutions that synchronize with Microsoft Outlook’s calendar. It also enables HR teams to create and apply their organization’s paid-time-off (PTO) policies and pay rules. Meanwhile, its benefits administration solution includes enrollment management, Consolidated Omnibus Budget Reconciliation Act (COBRA) notifications, and access to a benefits plan creation wizard.
Recruitment and Performance Management
HR professionals can efficiently find and hire top talents using its recruitment tools—such as job listings, social media postings with prepopulated job details, resume sharing, automated reviews, and access to a custom career website. Additionally, annual employee assessments will be easier tasks given ADP Workforce Now’s customizable performance management review templates and intuitive workflows.
Employee Database and Self-service Portal
ADP Workforce Now includes basic and customized HR record keeping where users can store and manage employee data as well as track assigned company properties. It also offers a self-service portal that allows eligible users to access and update their personal details, view pay and attendance-related information, and approve time-off requests.
Most Helpful ADP Workforce Now Reviews
Users who left positive ADP Workforce Now reviews like that it is easy to use, adding that its payroll solution is very efficient. A few reviewers also mentioned that while its platform is generally user-friendly, navigating some of its features may be confusing for beginners. However, those who left negative ADP Workforce Now reviews commented that its support team isn’t helpful and that its software can be glitchy at times.
Easy to use
“I appreciate the ease of use and that you can do almost all payroll functions from one screen. Access to all types of reports and custom reporting also makes things like audits more manageable.”
Poor customer support
“The customer service is not great at all. I never had the same representative when I called in, and there was no email portal to send questions to. This meant that every time I had a question or concern, I had to call in, which took forever since the hold times were bad.”
—Kristen (Cogdell) Wood
ADP Workforce Now Frequently Asked Questions (FAQs)
What types of industries does it cater to?
ADP Workforce Now caters to the following industries: manufacturing, restaurant, hospitality, construction, financial services, professional and technical services, retail, government, education, nonprofit, social services, and healthcare.
Does it offer compensation planning tools?
ADP Workforce Now offers compensation planning tools that enable HR professionals and people managers to budget and allocate merit increases and bonuses based on an employee’s performance.
What are the features of its mobile app?
ADP Workforce Now’s mobile app allows employees to check work schedules, clock in or out, request PTO, view and edit W2 forms, enroll in benefits programs, access pay stubs, and update their personal and dependents’ information. Additionally, managers may approve leave requests and work schedule changes through its mobile app.
Our Top HR Software Picks
If you aren’t sure if ADP Workforce Now is right for you, this article on the 7 Best HR Software for Small Business is a review of our top choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, ease of use, and features.