Aircall is a voice-over-internet-protocol (VoIP) provider that offers cloud-based business phone systems. Its features include call monitoring, interactive voice response (IVR), and voicemail. Its fees range from $30 to over $50 per user, per month, and it’s best for customer-facing teams and ecommerce businesses.
Aircall Pros & Cons
Easy to set up and use
Has bugs and glitches
Wide range of third-party app integrations
Occasional poor call quality
Who Aircall Is Best For
- Customer-facing teams: Aircall is designed for customer-facing teams—including call centers, customer service, and sales—to enable them to quickly respond to their customers as well as analyze team performance and business patterns.
- Ecommerce businesses: It directly integrates with top merchant platforms, allowing users to reduce resolution time, enhance a shopper’s experience, and sync data across connected systems.
The Aircall pricing guide shows three plans that are billed annually: Essentials ($30 per user, per month), Professional ($50 per user, per month), and Custom (custom priced). An additional number costs $6 per month. The main differences between these are the maximum number of callers in queue and access to premium features, such as PowerDialer and advanced analytics.
*All plans include one local or toll-free number and are paid in full annually.
Essentials costs $30 per user, per month and is billed annually. It features Aircall’s core functionalities, including over 50 integrations and API access, IVR, click-to-dial, phone support, and unlimited minutes of inbound calls (excluding toll-free calls).
Professional plan’s monthly fee—which is billed annually—costs $50 per user, per month. This includes all of Essentials’ features and advanced capabilities, such as live call monitoring, queue call back, and call tagging.
Those interested may contact Aircall to obtain its Custom plan’s prices. This subscription provides users with access to all of their needed features. Its inclusions are also packed with unlimited outbound calls, custom analytics, onboarding, service level agreements (SLAs), and more.
Aircall Alternatives 2020
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Businesses that want a great combination of price and features
Small businesses owners looking for a great phone system with no contracts
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
Aircall allows businesses to manage calls and unify their essential tools to address customer concerns, analyze team performance, and more. Here are some of Aircall’s most essential features.
Aircall’s PowerDialer allows the platform to display the data from a user’s customer relationship management (CRM) software to automatically provide context for each call. It also identifies phone numbers on the prospect’s website, adds these to a user’s call queue, and syncs these—along with tags, notes, and follow-up steps—to their CRM.
Interactive Voice Response (IVR)
Aircall’s IVR system has customizable settings that match the caller’s needs and business goals to the appropriate team departments. Users are also allowed to create an IVR with numerous branches to direct callers to specialized teams.
Call Center Analytics
Aircall provides intuitive visual dashboards that provide an overview of the team’s performance. It also includes custom filters and key metrics, such as missed call rate, wait times, and average call time.
Users can dial and contact customers with just a click. When they click on a number, it will automatically open in the user’s Aircall app. This increases productivity as it lessens the time to memorize phone numbers, and it provides more time to study the context before each call.
Which VoIP Provider Is Right for You?
Most Helpful Aircall Reviews
Users who gave positive Aircall reviews said that it is reliable and easy to use, without the need for complicated hardware. Most others like that it integrates well with commonly used third-party applications. On the other hand, there are very few negative reviews available online, though some mentioned that it occasionally freezes and has poor call quality at times.
Easy to acquire, intuitive & user-friendly
“Aircall is currently one of the best self-service telephony systems software—and one of the most reliable worldwide—that is easy to use and install. Aircall is a telephone system with multidevice features, does not need any hardware, and works with all the digital tools that work for a company. Aircall has many advantages, which make it different from other software. It is a convenient alternative and easy to acquire. The panel is also very intuitive, and one of its main benefits, without a doubt, is ultra-productivity that allows the user or company to gain time, optimize tasks, and link the voice to other digital tools of the company, such as HubSpot CRM, Slack, or Salesforce.”
— Roger Yanes
Slow response from customer support & needs more notifications
“Aircall does not tell you when a colleague is transferring a call to you. Also, their customer service is very slow.”
— George Zhang
Aircall Frequently Asked Questions (FAQs)
Are users allowed to export their call statistics data?
Yes, they are. However, it is allowed only for Aircall administrators. This can be done by logging in to the dashboard, selecting “Calls & Stats” from the left sidebar menu, choosing the appropriate month and line, and clicking “Export.” An Excel document will be sent to the email that is linked to the user’s account.
How much does Aircall charge for calls between its users?
Calls answered from within the Aircall app between its users are free of charge. However, if a call is answered through a mobile phone, it will be charged as an outbound call.
What types of payment does Aircall accept?
Aircall accepts payments made through credit cards, Single Euro Payments Area (SEPA), Automated Clearing House (ACH), and bank transfer.
Our Top VoIP Picks
If you aren’t sure if Aircall is right for you, this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, ease of use, and features.