Aspect Unified IP Contact Center is a call center software providing omnichannel customer experience across voice, email, chat, short message service (SMS), and social channels. It also provides digital self-service and predictive dialing. This article covers Aspect Unified IP Contact Center reviews and pricing. Ready to get started? Visit its website.
Aspect Unified IP Contact Center Pricing
Aspect Unified IP Contact Center pricing is not readily available on its website. Similar providers offer pricing plans that cost around $10 to $100/month for packages with basic inclusions while more extensive ones cost $200 to $500-plus/month. Those who are interested may contact the company to obtain a quote based on their specific business requirements.
Ready to get started with Aspect Unified IP Contact Center? Visit its website.
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Summary of Positive Aspect Unified IP Contact Center Reviews
Users who gave positive Aspect Unified IP Contact Center reviews said that the platform is consistent in service delivery with almost no downtimes, which is something that they consider as crucial for customer service businesses. They also appreciate its simple and straightforward setup process. Others like that the platform is used as a softphone, eliminating the need for a desk phone.
One user who gave a positive review of Aspect Unified IP Contact Center on Capterra said that the platform is compatible with his business’ processes. He highlighted the platform’s stability and the robust system as well. He shared that the platform has a strong network backbone and storage infrastructure. He also said that his overall experience has been more than satisfying because of the high uptime rate.
Summary of Negative Aspect Unified IP Contact Center Reviews
As of the date that this article was written (November 14, 2019), there are very few up-to-date negative Aspect Unified IP Contact Center reviews online. One user commented that its user interface would benefit from an update. It is notable, however, that most users are happy with the software in general.
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Aspect Unified IP Contact Center Features
Check out the list below of some of Aspect Unified IP Contact Center’s features:
- Inbound voice: Automatic call distribution and intelligent routing
- Outbound voice: Auto-dialing, predictive dialing, and proactive outreach
- Omnichannel agent: SMS, messaging, and social
- Customer automated agent: Interactive voice response (IVR) and digital self-service
- And more
Aspect Unified IP Contact Center FAQs
What industries can benefit from Aspect Unified IP Contact Center’s services?
Aspect Unified IP Contact Center is known to benefit the following industries: financial services, healthcare, retail, telecom, utilities, transportation, travel and hospitality, education, and government.
Can users match incoming callers to agents?
Aspect Unified IP Contact Center has an intelligent pairing solution that improves call routing processes. It matches callers with agents by using behavioral and customer preference-based intelligent pairings.
Here is a list of some of Aspect Unified IP Contact Center ’s popular integrations:
- Skype for Business
- VPI Capture
- Microsoft Dynamics