Disclaimer: Base CRM has changed its name to Zendesk Sell. To view the updated review, please click here.
Zendesk Sell (formerly Base CRM) is a CRM software designed specifically for salespeople. It provides users with an all-in-one platform where they can perform tasks such as sales tracking, lead contact management, and task management. In this article, we cover user reviews and pricing. Ready to try Zendesk Sell? Get a free trial.
What Zendesk Sell Does Well
Users who gave Zendesk Sell a positive review said that it is user-friendly. They also added that the platform is intuitive and that it streamlined client communication for an added boost in sales.
“I love the user-friendly interface and layout of the dashboard. Building multiple smart lists and being able to export these is also extremely useful for our reporting and marketing purposes.”
What Zendesk Sell Does Not Do Well
Users who gave Zendesk Sell a negative review mentioned that the email features need improvement. Another also cited the presence of bugs while they were using it.
“Base has a lot of issues that frustrate me. I can’t move from record to record as you can in a standard database. I have to move from a record back out to the main menu and click on the next record. Their customer support is horrible. Email only, with very slow response time. There are numerous tech issues they seem to deny and have no fix for. Examples: Records and notes disappear from database regularly. No easy sync method with my tablet.”
Zendesk Sell Pricing
Zendesk Sell has four subscription plans: Team ($25/user/month), Professional ($59/user/month), Enterprise ($125/user/month), and Elite ($2,388/user/year). The main differences between the plans include the limits to document storage, pre-built reports, plug-and-play integrations, and users, as well as access to premium features such as SSO, task automation, product catalog, and more.
Looking for a free, easy-to-use CRM? Try Freshsales.
Last updated on 04/07/2020
*The annual plans are paid in full at the start of the billing cycle.
Ready to try Zendesk Sell? Get a free trial.
Popular CRM Software 2019
B2B businesses that need a customizable, robust, and competitively priced CRM with built-in phone
Small businesses that want a CRM with enterprise-class sales and support features
Businesses that want a free, no-frills CRM with basic features and unlimited users
Teams that want a user-friendly and visual pipeline to manage sales
Organizations seeking free lead & management software with integrated reporting
Businesses looking for a robust CRM with a top-notch mobile app
Quiz: Which CRM is Best for You?
Zendesk Sell Features
Check out the list below of some of Zendesk Sell’s features:
- Marketing Automation
- Lead and Pipeline Management
- Lead and Deal Scoring
- Task Automation and Management
- Sales Reporting and Forecasting
- Team Collaboration Function
- Mobile Access
Top Zendesk Sell Pick from Fit Small Business
6 Best CRM for Small Business in 2019 — CRM software helps businesses efficiently manage relationships with customers and prospects using sales pipelines and other organizational tools. We compared more than 20 products offering a range of options to determine the six best CRMs for small businesses in terms of price, features, customization, integrations, and reporting, arriving at the best overall CRM.
Zendesk Sell FAQ
Does Zendesk Sell offer useful resources for new users?
What type of support does Zendesk Sell provide?
Here is a list of some of Zendesk Sell’s popular integrations: