BentoBox Pros and Cons
Provides full-service website setup
No free trial
Sites are built for SEO
Pricing details aren’t provided on its website
Integrates with major payment gateway and POS apps
Who BentoBox Is Best For
- Restaurant owners who want to boost their businesses’ online presence and provide a way for customers to order through their mobile devices
- Users who want the convenience of managing their websites through their tablets and smartphones
- Users who want to be more hands-on with the content of their web pages and digital menus
BentoBox’s pricing page shows three plans, but their costs aren’t listed. Similar restaurant software usually cost around $30 to $400 per month—depending on the features included. The main difference between BentoBox’s plans is access to premium features, including reservation app integrations, support for multi-location restaurants, and a dedicated account manager.
Support for multi-location restaurants
Reservation and delivery app integration
Dedicated account manager
In addition, BentoBox offers add-ons for your chosen plan. These include online ordering, gift cards, catering store, events management ($149 per month, per location), LocalSync (update business information on Facebook, Google, and Foursquare for $49 per month, per location), and Bento Door-to-Door (delivery fulfillment). On a tangent, BentoBox does not offer a free trial, but you may access its free demo.
BentoBox Alternatives 2020
Small- to mid-sized restaurants that need robust reporting and a simple interface
Restaurants that want reservation and at-a-glance table management
Brick and mortar businesses that want scheduling and timekeeping (free for one location)
Starts at $69 per month
Starts at $69 per month, per terminal
Starts at $0 per month
BentoBox is designed to provide restaurants with an online means to connect with their customers while driving sales and revenue. Here are some of its essential features.
The BentoBox team can set up online ordering for your restaurant based on your menu details, prices, and inventory. Bento Ordering is built into your website and does not link to a third-party site so that guests stay on your domain throughout the transaction.
Website Design and Hosting
The BentoBox team will create your website either from scratch or based on your chosen template and then host it on the provider’s CMS. The platform is also certified accessible to WCAG 2.1AA standards, which means it is usable for the majority of readers.
BentoBox websites are designed using best SEO practices—like optimized page structures, robust menu schemes, and customizable URLs and meta titles.
Ensure that your website is easily searchable on the internet (e.g., Google Maps, Local Pack, and Search) by updating your information—such as store hours, locations, menu items—on your page. Content changes are pushed directly to Google and Facebook.
Dine-in, Takeout, and Delivery Tools
Keep guests and staff safe by avoiding unnecessary interactions and enabling customers to order from their mobile devices. This feature also helps increase the table turnover rate and reduce labor expenses.
Let guests access your menu on their mobile devices by browsing your page or scanning a unique QR code. You can also provide additional information such as images, preparation methods, and ingredients used.
Catering and Events Management
Allow customers to enter a large catering order online with intuitive menu items, blackout dates, email notifications, and pickup or delivery options. Guests can also book any event online—complete with menu details, digital contracts, and other specifications.
BentoBox’s third-party integrations include:
- Campaign Monitor
- Constant Contact
- Google Analytics
Summary of BentoBox Reviews
Users who gave positive BentoBox reviews said that it is easy to use and that its customer service team is responsive and helpful. As for negative reviews, there are hardly any online.
Great customer service
One user who gave BentoBox a positive review on Capterra likes that the app’s features are restaurant-focused, adding that it has helped simplify the task of managing online orders. He also noted that its customer support staff is very hands-on and replies fast to any inquiry.
BentoBox Frequently Asked Questions (FAQs)
Does BentoBox own my domain?
No, it doesn’t. You will have your own domain name, and the provider will assist in ensuring that your website displays on your own domain when you are ready to launch. It also offers email hosting, but you may create your own email address via Google for Business.
What if I want to revise my website?
Users will have the tools to make photo and content updates on their websites at any time. With regard to the look and feel of the design, BentoBox allows two rounds of revisions prior to launching, and any revision made pre-launch or post-launch will be subject to a fee. The company also offers a complementary website redesign every three years.
What ecommerce tools are available through the app?
BentoBox provides a number of ecommerce tools, including posting digital and physical gift card sales, sending payment requests, setting up a ticketing platform, and building a merchandise shop.
Our Guide to Restaurant Software Tools
If you aren’t sure where BentoBox fits into your restaurant software plan, then check out our definitive guide to the best restaurant inventory management software to see how this app can sync with the other tools you might be using.