Buffer Reply is a social media management software that lets users respond to social conversations and resolve customer requests from one collaborative team inbox. Its features include reports and analytics, automation rules, queue management, and social engagement. This article covers Buffer Reply reviews and pricing. Ready to get started? Visit its website.
Buffer Reply Pricing
The Buffer Reply pricing guide shows two plans: Pro ($15 per user, per month) and Business ($35 per user, per month). The main differences between the plans are the number of social accounts included, types of reporting, and access to premium features, such as Twitter searches and automation rules.
Number of Social Accounts
Users may also add additional social accounts for $10 each per month.
Ready to get started with Buffer Reply? Visit its website.
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Summary of Positive Buffer Reply Reviews
Users who gave positive Buffer Reply reviews appreciate its clean and intuitive interface. Many also commended its features, such as social engagement and team collaboration, that manage customer comments and messages seamlessly.
One user who left a positive review of Buffer Reply on Capterra like how it lets him manage, assign, and respond easily to inbounds across multiple social media channels in a single platform. He added that it saved him time and effort since he no longer needs to keep logging in to different apps to monitor his socials.
Summary of Negative Buffer Reply Reviews
Users who gave negative Buffer Reply reviews wished that it offered more and better software integrations. Some also had complaints about its reporting tool not working well and its mobile app missing a lot of options.
One user who left a negative review of Buffer Reply on Capterra dislikes that its billing system is not integrated into the main Buffer application and that it does not let him access invoices at all. He added that this is very inconvenient for him, especially in submitting expense reports.
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Buffer Reply Features
Check out the list below of some of Buffer Reply’s features:
- Collaboration and automation rules
- Queue management
- Alerts and escalations
- Reports and analytics
- Tags and saved replies
- Social engagement
- And more
Buffer Reply Frequently Asked Questions (FAQs)
Which social media networks does Buffer Reply support?
As of this writing (Dec. 19, 2019), it supports Twitter, Facebook, and Instagram business profiles.
How much data can be exported to CSV?
Business plan users have access to their full history reports and can export data as far back as the first conversations they responded. However, as of this writing, users are only able to export a maximum of two months’ worth of data at a time. This limitation is set to protect bandwidth for users, as exporting more than two months’ worth of data ends up being quite a bit of data extraction.
Here is a list of some of Buffer Reply’s popular integrations: