CallHippo is a cloud-based voice-over-internet-protocol (VoIP) phone system that enables small businesses and startups to get instant local phone numbers from more than 50 countries. Its features include call forwarding and recording, call analytics, workflow automation, and more. It costs $0 to $40/user/month and is best for startups and outbound calling teams.
CallHippo Pros and Cons
Easy to set up
Suffers from bugs
Easily accessible as it is cloud-based
Limited reporting capabilities
Helpful customer support
Lacks call cascading features
Who CallHippo Is Best For
- Startups and small and medium enterprises (SMEs): It offers an easy to use basic calling software that does not require extensive hardware and software setup.
- Outbound calling teams: It provides a virtual phone number that can be accessed anywhere using a desktop or a mobile device.
CallHippo pricing is divided into four subscription options: Basic ($0), Bronze ($12/user/month), Silver ($24/user/month), and Platinum ($40/user/month). The main difference between the plans is access to premium features, such as an external session initiation protocol (SIP) phone, call forwarding to multiple devices, call recording, call transfers, and custom reports.
Want the best balance of features and price? Check out Nextiva.
*Annual plans are paid in full at the beginning of the billing cycle.
CallHippo’s Basic plan is limited to up to two users per month. It includes a free softphone, call forwarding, and free integration. It is best suited for a single user or solo entrepreneurs.
The Bronze plan, created for outbound calling teams, includes all the provisions in the Basic plan plus the following additional features: call recording, call-hold music, team creation, and internal team calling.
The Silver plan includes all the features in the Bronze plans with the addition of the following: a free number, free incoming calls, $2 credit, call transfers, call queueing, voicemail transcription, and three-digit editable extension. It works best for sales, marketing, and other small teams.
CallHippo’s Platinum plan is best suited for heavy enterprise users. Aside from the features included in the Silver plan, it also offers the following: additional $3 credit, premium support, custom integration, additional free incoming calls, after call work, custom reports, and phone support. Those who require higher call volumes may contact CallHippo for special volume pricing.
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Businesses that want a great combination of price and features
Small business owners looking for a great phone system with no contracts
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
CallHippo offers an easy-to-setup support center that does not require heavy investment in equipment or skilled technicians. Its web-based interface is accessible in any browser with an internet connection and a headset. Its key features include call forwarding and recording, call analytics, interactive voice response (IVR), and number portability.
Virtual Phone Numbers
CallHippo allows its users to buy a virtual phone number directly from their dashboard. They can select a local phone number from any of the 50-plus countries supported. They can also choose between getting a local, mobile, toll-free, or a national number. Each additional phone number costs $9/month or $6/month if paid annually.
Users can perform all tasks directly from the CallHippo dashboard. It gives users direct access to all call recordings and allows them to analyze each call or conversation. It also enables users to monitor ongoing calls. From here, they have access to call analytics, recordings, and call status history.
CallHippo users can manually set their time zone based on their location and customize their working hours depending on their availability. Calls made beyond the user’s working hours are automatically directed to voicemail.
Which VoIP Provider Is Right for You?
Most Helpful CallHippo Reviews
Those who gave CallHippo reviews online commented that it is easy to use and setup. They like that it is easily accessible. Others, however, said that it sometimes suffers from bugs and issues that take a while to get resolved. They also noted that its reporting feature is limited and that it does not provide deeper insights.
Software is easy to set-up and dashboard is efficient
A lot of CallHippo users commended the software for being easy to set up and use. Most of its common features and functionalities are easily accessible from its dashboard, including the option to make calls to local and international customers.
Helpful customer support
A majority of reviewers found CallHippo’s customer support to be very helpful. Some commented that its technical support is either live or answers questions within minutes via chat. The support team has also been described as proactive, reaching out to new users to check if they need any help.
Limited reporting capabilities
While most users are happy with the software, some complained about its limited reporting capabilities. They requested a function that could analyze data from the calls further and filter information as well.
CallHippo Frequently Asked Questions (FAQs)
Can users go back and review their calls?
CallHippo has a call recording feature that allows users to listen to their previous calls. They can toggle the call recording feature found under the settings of their phone numbers to enable this function.
Which devices does CallHippo work with?
CallHippo’s VoIP service is available on the web, Android, and iOS platforms.
Can I port my existing number to CallHippo?
However, porting a number to CallHippo requires the submission of documents that prove ownership of the number to be ported. This includes a signed copy of a letter of authorization and the most recent invoice for the phone service.
Our Top VoIP Software Picks
If you are not certain whether CallHippo is right for you, this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. In this guide, we looked at a variety of solutions and narrowed down our recommendations based on price and features.