Calltools is a complete outbound and inbound solution for call center companies. Its features include fast filtering, real-time campaign statistics, appointment scheduling, and more. In this article, we cover Calltools reviews and pricing. Ready to get started? Visit its website.
Calltools pricing depends on the number of users/agents and the volume of calls done per month. However, the actual values are not available on its website. According to a third-party site, pricing starts at $99 per month with 5,000 free minutes and $0.02 for every extra minute.
Ready to get started with Calltools? Visit its website.
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Summary of Positive Calltools Reviews
Users who left positive Calltools reviews like the intuitive interface. Some users also commended specific features such as appointment scheduling, customer management, and reporting.
A user who gave Calltools a positive review on Capterra said that even an entry-level user can learn the software very quickly. He added that the reporting and performance tracking features are top-notch, and the call recording feature allows for easy monitoring and training of agents.
Summary of Negative Calltools Reviews
Users who left negative Calltools reviews feel that the knowledge and responsiveness of customer support need improvement. Some users also had issues with calls not automatically moving on to the next one.
A user who gave Calltools a negative review on Capterra said that sometimes, if the client hangs up on an inbound call, the call becomes stuck on the screen. Though it doesn’t crash, it can still be time-consuming and difficult to manage whenever the app needs to be logged out and in again to resolve system errors.
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Check out the list below of some of Calltools’ features:
- Predictive dialer
- Power dialer
- Interactive voice response (IVR)
- Email templates
- Group, local, and state matching
- And more
Does Calltools offer a webphone functionality?
Yes. The software has an integrated webphone that enables users to connect directly to the dialer and take inbound calls.
How are call campaigns filtered within Calltools?
Users can sort call campaigns by the dates of their duration as well as by campaign status.
Here is a list of some of Calltools’ popular integrations: