CallTrackingMetrics is a call tracking software that enables users to monitor, optimize, and manage phone calls to grow conversion and scale for expansion. It also has call automation, analytics, and routing features. In this article, we cover user reviews and pricing. Ready to try CallTrackingMetrics? Request a demo.
What CallTrackingMetrics Does Well
Users who gave CallTrackingMetrics a positive review like the ease of use, many useful integrations with other software, amount of essential information from its reporting feature, and reasonable plan prices. Others commended its responsive support team who provides helpful solutions on time.
One user who gave CallTrackingMetrics a positive review on G2 Crowd appreciates its easy-to-set up interface, ability to store a wide range of beneficial information about their referral sources, and fair price. She added that the software provides outstanding choices for cross-comparison and a vast array of data for analysis.
What CallTrackingMetrics Does Not Do Well
Users who gave CallTrackingMetrics a negative review complained about poor call quality, leading to dropping of calls, calls not coming through, customers not hearing their rep’s voices during calls, and more. Others mentioned that the system is slow and its support team was unable to help them address and solve the issues they encountered.
One user who gave CallTrackingMetrics a negative review on Trustpilot commented that some of her calls sound distorted because of a static sound in the background, which makes her customers’ unable to hear her. She also added that numerous times, she experienced calls not coming through to her phone, system freezes, and other issues.
CallTrackingMetrics has three paid subscription plans: Business ($19/month), Marketing ($99/month), and Contact Center ($299/month). All plans are exclusive of usage fees (local numbers, toll-free numbers, transcriptions, and texts). The main differences between the plans are the costs of each usage fee and premium capabilities such as integrations and a dedicated customer success manager.
They also offer Professional Service add-ons, such as Premium Support, 24/7 Support, and Accelerator Packages. Interested users may contact CallTrackingMetrics’ sales team to obtain pricing details.
Ready to try out CallTrackingMetrics? Request a demo.
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Check out the list below of some of CallTrackingMetrics’ features:
- Campaign Call Tracking
- Call Recording
- Call Whisper
- Conference Calls
- Integrated Softphone
- Unlimited Users
- User Access Levels
- Local/Toll-Free Numbers in 80 Countries
- Dynamic Number Insertion
- Text and Email Notifications
- Bulk and Scheduled Text Messaging
- Score, Convert, and Tag Calls
- Smart Transcriptions
- Voicemail Boxes
- Live Listen
- ROI Reporting
- Reports by Campaign, Ad Group, and Keyword
- API Access
- Scheduled Routing
Does CallTrackingMetrics offer a free trial?
Can users access CallTrackingMetrics on their mobile devices?
Here is a list of some of CallTrackingMetrics’ popular integrations:
- Google Ads
- Google Analytics
- Google Marketing Platform