ChaseData is a call center software that helps businesses improve customer satisfaction, increase agent productivity, and maximize sales. It features interactive voice response (IVR), automatic call distribution (ACD), and outbound dialing. Its monthly fees range from $89 to $169 per user, and it’s best for businesses needing a comprehensive contact center and autodialer at a competitive price.
ChaseData Pros & Cons
Intuitive and user-friendly
Other features like predictive dialing and skills-based routing are available in higher-priced tiers
Responsive and helpful customer support team
Occasional software issues like screen freezes
Has a comprehensive set of features
Who ChaseData Is Best For
- Businesses needing a comprehensive contact center and autodialer at a competitive price: ChaseData features inbound and blended contact centers that enable businesses to unify customer communications across channels in a single platform. Its competitively priced software also has an impressive range of autodialer features, such as preview dialing, progressive dialing, progressive dialing, and agentless dialing.
ChaseData’s pricing page shows three plans with fees that range from $89 to $169 per user, per month. The main differences between the plans include the numbers of required minimum seats and telecom minutes and access to premium features like autoleave message on voicemail. ChaseData also offers a free trial or demo.
Low-volume blended contact centers
High-volume outbound sales centers
Large-scale blended contact centers
No. of Telecom Minutes
Required Seat Minimum
Voice Channels per Agent
Auto-attendant and IVR
ChaseData is an inbound and outbound call center software that allows teams to handle customer calls and agent productivity. Here are some of ChaseData’s most essential features.
Blended & Inbound Call Center
ChaseData lets agents manage inbound and outbound calls and access multiple channels of customer communication like email, text, social media, and chat. It also features incoming call routing to open agents, allowing other agents to continue outbound calling through its autodialer system.
Reporting & Analytics
Track, measure, and analyze call center data with ChaseData. It presents real-time reports that reflect multiple performance metrics and customized reports, among others. Users may also monitor key performance indicators (KPIs) for actionable business intelligence.
Third-party App Integrations
Integrate ChaseData seamlessly with third-party tools that you are currently utilizing. Its software integrates with Zapier to sync data with Trello, Slack, Mailchimp, Evernote, Dropbox, Gmail, and more. It also supports integrations with Salesforce (through a SOAP-based API), Sugar CRM, Zoho, and Oracle.
ChaseData has a wide range of call center quality assurance (QA) functions that allow businesses to maximize each customer interaction’s value and improve agent performance. These capabilities include call recording, monitoring, coaching, and evaluation.
ChaseData Alternatives 2020
Call Center Software
Teams seeking a platform with strong reporting and metric functionality
Call centers that want to customize their solution with add-on features
Call centers that want to take advantage of collaboration modules such as shared contacts
Smaller teams that want a free call center solution
Companies with an overseas business presence that need unlimited calling to 52 countries
Starts at $29.95/month for 1-4 users
Healthcare teams needing a HIPAA-compliant service
Most Helpful ChaseData Reviews
Most ChaseData reviews online are positive. The majority of users are impressed with its intuitive software and powerful reports. Others appreciate its customer support and sales team for being responsive and helpful in addressing their concerns. Meanwhile, others wished it had better support for Mac users.
Easy to use & has reasonable pricing
One user who left a positive ChaseData review on G2 commented that it has an easy-to-utilize user interface and unbeatable pricing. He added that it helps maximize profitability with its metrics and call handling capabilities.
Software is built for the Windows operating system (OS)
As of the date this article was written (August 3, 2020), there are no up-to-date negative ChaseData reviews. However, some suggested software improvements such as not being too dependent on Windows OS.
ChaseData Frequently Asked Questions (FAQs)
Is ChaseData secure?
Yes, it is. Its software is built with advanced encryption using a secure development and management process. ChaseData received SOC2-Type 1 attestation, HIPAA/HITECH attestation, and PCI DSS compliance certification.
Can ChaseData be utilized from home?
Yes, it can be. ChaseData allows users to manage agents from anywhere by providing tools for remote teams.
Is it quick to set up ChaseData?
Yes, it is. ChaseData can set up a customized call center solution for your business in hours. It claims to have the fastest turnaround time.
If you aren’t sure if ChaseData is right for you, this article on the best call center phone systems is a review of our top choices. Our team looked at various solutions and narrowed our recommendations based on pricing, usability, and features, such as interactive voice response, analytics, and reporting.