CloudCall is a voice-over-internet-protocol (VoIP) provider that offers unified communication technologies for businesses of all sizes. Its features include a click-to-dial capability, a power dialer, and a voicemail drop, and it’s best for businesses that need a simple way to communicate with their contacts directly from their customer relationship management (CRM) platform.
CloudCall Pros & Cons
Integrates with many CRM platforms
Impressive price points
Friendly customer support staff
Who CloudCall Is Best For
- Businesses of all sizes: CloudCall’s advanced voice and SMS solutions integrate with many CRM platforms, allowing users to optimize their communication systems and business relationships.
- Telecommunications service providers (TSPs): Its features—such as click-to-dial capability, voicemail drop, and call dialing—help telecommunication companies digitize their CRM systems while simultaneously enhancing customer service.
The CloudCall pricing guide shows three quote-based plans: Essential, Professional, and Performance. While its actual fees aren’t indicated on its website, a third-party source published that its prices start at $24 per user, per month. Those interested may contact the provider to request a quote.
Essential’s features include interactive voice response (IVR) and calling groups, voicemail-to-email transcription, group pickup, recording storage (three months), hunt groups, advanced analytics, access to phone, email, and chat support, a company conference bridge (six rooms), a department and company-level voicemail, a dedicated-per-user and main company number, and a hosted private branch exchange (PBX) system.
Aside from all of Essential’s features, users will be granted access to the CloudCall mobile app, click-to-dial capability, advanced CRM synchronization, call recording, in-call consent, automatic calling, call controls via CRM, agent presence, automatic call distribution (ACD), call disposition and notes, recording storage (six months), “monitor, whisper, and barge” capability, an outbound ID, and more.
Performance has all the features in the Professional plan and contains advanced functionalities, such as queue callback, local presence, voicemail drop, advanced reporting, call recording storage (12 months), and a power dialer.
Popular VoIP Software 2020
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Businesses that want a great combination of price and features
Small business owners looking for a great phone system with no contracts
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
With CloudCall’s basic and advanced features, users may unify their communication systems based on their unique business needs—straight from their CRM system. Here are some of CloudCall’s most essential features.
This feature allows users to initiate calls with a single click from their CRM platform. They just have to select a phone number and the system will automatically dial that number.
The power dialer is particularly beneficial for calling a large number of leads. It automatically dials through a pre-uploaded number list, allowing users to maximize time talking to their contacts.
Supported within the power dialer, local presence is a system that enables users to emulate the local area code of a lead. This feature can help in increasing pickup and connection rates.
Voice Mail Drop
Utilizing the voice mail drop feature, users may drop a prerecorded message into a voicemail inbox without actually ringing the phone. CloudCall allows up to five prerecorded messages.
Which VoIP Provider Is Right for You?
Summary of CloudCall Reviews
As of the date this article was written (January 8, 2020), there aren’t many up-to-date CloudCall reviews available online. However, a few users said that its price point is great and that its customer service is excellent, while some dislike its messy interface.
CloudCall Frequently Asked Questions (FAQs)
What CRM platforms does CloudCall integrate with?
CloudCall integrates with CRM platforms, such as Salesforce, Zoho, Adapt, Five CRM, TrackerRMS, Bullhorn, Microsoft Dynamics 365, Chameleon, and more.
Does CloudCall have a mobile app?
Yes, it does. You may download it from the App Store or Google Play.
How does CloudCall secure its customers’ data?
CloudCall maintains technical and organizational protocols to ensure an appropriate level of security and confidentiality for its customers’ personal data, in accordance with its policies and applicable legislation.
Our Top VoIP Provider Picks
If you aren’t sure that CloudCall is right for you, then this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. In this guide, we looked at a variety of solutions and narrowed down our recommendations based on price and features.