CloudTalk is an integrated voice-over-internet-protocol (VoIP) phone service and call center software. It connects to commonly used business tools, such as ecommerce and help desk solutions, and enables users to improve customer interaction while maintaining efficient workflows. Monthly plans start at $15 per user, and it’s best for businesses that receive many inbound calls.
CloudTalk Pros & Cons
Helpful customer support
Lack of mobile app for Android
Ease of use
Inconsistent call quality
Who CloudTalk Is Best For
- Businesses that get a lot of inbound calls: Internal calls and inbound calls come with no cap and are free of charge.
- Growing businesses: CloudTalk’s packages are designed to adapt to any business size, from one user to several hundred users.
The CloudTalk pricing guide shows four monthly subscription plans: Starter ($15 per user), Essential ($30 per user), Expert ($50 per user), and Custom (tailored pricing). The main difference between the plans is access to premium features, such as one-to-one onboarding, speech-to-text, and enterprise-level security.
*Annual plans are paid in full at the start of the billing cycle.
All plans can cater to an unlimited number of users, provide one local number for free, and handle a queue of unlimited callers.
This plan is the only one with a storage limit of one month for call recordings (all other plans store recordings indefinitely). Available features include call queuing, toll-free numbers, number porting, and extensions.
Unlike the Starter plan, this subscription option enables users to personalize their phone greetings and music. Subscribers are also able to make conference calls and implement caller-based routing.
CloudTalk offers smart detection of resolved missed calls, as well as mandatory tagging, in the Expert plan. Speech-to-text is not immediately available, but users may contact CloudTalk to activate it.
For those who want custom onboarding, outbound calls at a flat rate as opposed to per minute, and enterprise-level security, CloudTalk can create a user-specific offer.
Popular VoIP Software 2020
CloudTalk’s features are broken down into voice features, intelligent call routing, productivity, integrations, statistics, monitoring, and utilities. Here are some of CloudTalk’s most essential features.
All call center activities—such as agent productivity and inbound call data—can be monitored in one space, all in real-time.
Internal Calls & Extensions
Every department, agent, and user may have their own personalized number or extension. This can help make call routing much more efficient.
Users may keep their existing phone number by porting it to CloudTalk instead.
Automated Outbound Caller ID
CloudTalk enables users to set an outbound caller ID based on the call destination country. This is done so that international clients can receive a local phone call instead of an international one.
Smart Detection of Unresolved Missed Calls
Admins will be able to automatically view which calls were not resolved by agents.
Most Helpful CloudTalk Reviews
Most users who left positive CloudTalk reviews found it to be intuitive and easy to use. A number of reviewers also had good things to say about the efficiency of the customer support team. Though there aren’t many negative CloudTalk reviews, some users have experienced bad call quality, and others wish that there was a proper mobile app.
Easy to use, great customer support
“It is unique to find a tool with such good support and documentation, which are extremely helpful. Working with the call center is very easy, and the learning process of our agents was fast. The interface is very intuitive and user-friendly with modern design aspects. I can easily find everything I am looking for—even when I was starting with this tool.”
— Mária Lazoríková
Lacking a mobile app for Android
“Missing smartphone app. I would appreciate it if there was one to review the current status on-the-go.”
— Roman Masár
CloudTalk Frequently Asked Questions (FAQs)
Can users also send faxes from CloudTalk?
Currently, the feature is not readily available. However, interested users may call CloudTalk to activate the feature no matter which plan they are subscribed to.
How does CloudTalk help with short response times?
CloudTalk has a feature called ring groups. This ensures every call will ring multiple or all agents at once. This can make it so that any available agent can immediately take the pending call.
Does CloudTalk take note of follow-up calls?
Yes, it does. The after-call work feature holds on to any follow-up tasks needed after a call and makes it available to the user.
Our Top VoIP Software Picks
If you aren’t sure if CloudTalk is right for you, this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, features, and customer support.
Disclaimer: The following information was provided by CloudTalk and does not necessarily reflect the views of FitSmallBusiness.com.
What is CloudTalk?
CloudTalk is a user-friendly cloud-based call center software. It was designed for customer support and sales teams to deliver clear, responsive, and high-quality customer support to their clients. It is a flexible communication platform that can be tailored to suit any business size, and even specific needs and requirements. It offers 40+ advanced features and it can be easily integrated with 25+ CRM, ecommerce and help desk tools. CloudTalk Go mobile app available on App Store and Google Play.
CloudTalk News & Activity
New integration in Q3
- CloudTalk + Pipedrive integration
- CloudTalk + Hubspot integration
- CloudTalk + Intercom integration
- CloudTalk + Zapier integration
- CloudTalk + Zendesk integration
CloudTalk Customer Service
Customers values our proactive and personal support, which is many times considered as one of the most critical features. Our 5-star rated customer support team can assist you in seamlessly migrating and setting up your new cloud call center from scratch. The only thing you need is a stable internet connection for it to work.
CloudTalk Unique Features
- Voice features: Improve your customer support with our advanced call center features.
- Intelligent call routing: Make sure that calls are always routed to the right agent based on custom criteria.
- Productivity: Boost the productivity of your staff, teams or departments with outbound call center features.
- Integrations: Simply connect CloudTalk with your CRM tools, helpdesk and e-commerce solutions.
- Statistics and monitoring: Improve the quality of your VoIP call center with detailed statistics and call monitoring.