Comcast Business is a Voice-over-Internet-Protocol (VoIP) provider that offers private branch exchange (PBX) trunking and cloud-based phone solutions. Its features include call waiting, auto-rerouting, an automated attendant, and a mobile app. Its services are available on a subscription basis, and it’s best for remote teams and retail businesses.
Comcast Business Pros and Cons
Ease of access
Occasional service outages
Stable call quality
Poor customer support
Who Comcast Business Is Best For
- Remote teams: Through a robust mobile application, those who are on-the-go, such as real estate agents, brokers, property owners, and contractors, can stay in touch with their customers.
- Retail businesses: Customer-facing establishments, such as boutiques and florists, can ensure that their customers are assigned the best agents. Comcast Business achieves this through its essential features, which includes hunt group, call forwarding, a caller ID, and an automated attendant.
Comcast Business Pricing
The Comcast Business pricing guide for its phone solutions (Voice Mobility, Business VoiceEdge Select, Business VoiceEdge, PRI Trunks, and SIP Trunks) is not published on its website. The main differences between these are the number of line seats or trunks and access to mobility features. Similar providers have monthly fees that range from $20–$1,000.
Comcast Business Alternatives 2020
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Businesses that want a great combination of price and features
Small business owners looking for a great phone system with no contracts
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
Comcast Business Features
Comcast Business enables companies and professionals to stay available for their customers, through its phone solutions. Here are some of Comcast Business’s most essential features.
Apart from its unlimited local calling inclusion, Comcast Business also features the following call management and phone line capabilities: caller ID, call forwarding, call waiting, call history, call hold and transfer, call park and pickup, auto rerouting, and distinctive ring.
Its mobile application enables users to make calls from their business phone numbers through their smartphones―both iOS and Android. The app provides access to a wide range of essential features, such as outbound caller ID display, mobile notification for voicemail and calls, readable voicemail, and sequential ring.
Hunt Group and Automated Attendant
These features ensure that all calls are properly assigned. The hunt group capability enables users to share incoming calls across a group of agents and route them to an available one. Meanwhile, the auto attendant feature is for automatically assigning incoming calls to a specific person or department.
Each VoiceEdge and VoiceEdge Select seat includes one desk or cordless business-grade phone. Options are based on a user’s subscription and upgrades may be acquired for an additional monthly fee.
Which VoIP Provider Is Right for You?
Most Helpful Comcast Business Reviews
There aren’t many up-to-date Comcast Business reviews as of this writing (Jan. 23, 2020). Those who previously left positive ones like that the availability of a mobile app makes it easy to access. Others mentioned that it has an impressive call quality. Meanwhile, those who gave negative reviews complained about its occasional service outages and poor customer service.
Has controllable features and an impressive app
One user who left a positive review of Comcast Business on Capterra like that its online portal enables her to manage its features efficiently. She also commended its current setup and the availability of a great mobile app.
Slow responses from its unknowledgeable customer support
A user who gave a negative review on Software Advice commented that its customer support team does not provide swift and informed responses. In turn, some issues are left unresolved for days. He added that its search function and resources aren’t helpful either.
Comcast Business Frequently Asked Questions (FAQs)
What types of payment does Comcast Business accept?
Comcast Business can accept payments made through credit cards and bank accounts.
Can users customize their music on hold?
Yes, they can, as long as they are subscribed to either a Business Voice Mobility or VoiceEdge Select subscription. Users may do this by uploading their customized audio file under the music on hold settings. Audio files must not exceed two minutes and should be in WAV or MP3 format.
Does Comcast Business offer toll-free numbers?
Yes, it does. Though prices are not published on its website, its overview states that fees consist of the following: a one-time activation fee, a recurring monthly service charge, and usage charges (international and domestic).
Our Top VoIP Picks
If you aren’t sure if Comcast Business is right for you, this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features like call management, call quality, and customer relationship management (CRM) integrations.