Connecteam is an all-in-one employee and time tracking platform for small to midsize service-oriented businesses. Its key features include employee communications (group chats, scheduling, checklists, and forms), training, and an employee time clock. Designed for businesses with non-desk employees, Connecteam offers a free plan for up to 200 users, and its paid plans start at $35 per month for up to 200 users.
Connecteam Pros and Cons
Lack of web-based version
Intuitive and scalable
Reported bugs when switching devices
Helpful customer support team
Who Connecteam Is Best For
- Small to midsize service business with a mobile workforce: Businesses (such as construction companies, retail sales, security, plumbing, and the like) will benefit from Connecteam’s mobile-first platform where coordinating and tracking projects can be done through smartphones.
Connecteam’s pricing guide shows one free plan and four paid subscriptions with fees that start at $35 per month for up to 200 users. The main difference between the plans is access to premium features such as advanced workflows, multiple time clocks, two-factor authentication, user and workflow API, unlimited time clocks, and a dedicated customer success manager.
Free (up to 200 users)
Basic (up to 200 users)
Advanced (up to 200 users)
Expert (up to 200 users)
Enterprise (more than 200 users)
*Annual plans are paid in full at the start of the billing cycle.
Connecteam also offers a fully branded mobile app for iOS and Android devices. This option is for annual subscriptions only and is priced separately. Those interested may contact its customer support team to request more information.
This option, which is best for small businesses and startups, offers entry-level features such as time tracking, scheduling, forms management, employee directory and engagement, training, and customer support.
Basic includes all the features offered in the free plan plus enhanced functionalities. This tier is ideal for users who need a GPS time clock, advanced scheduling tools and workflow customization options for better time-tracking, and additional employee engagement capabilities (such as directory customization, richer chat features, a knowledge base, events, quizzes, and surveys).
This subscription is best for those who need geofencing tools and enhanced functionalities for workflow management and employee engagement. Advanced allows you to manage user permissions and multiple time clock and scheduling for employees as well as create user groups and advanced workflows.
Expert adds automation and increased security on top of Advanced’s features. This subscription is ideal for those who need two-factor authentication, scheduling, and auto-sending capabilities for reports, emails, and other employee engagement content.
Connecteam’s Enterprise plan is for businesses that require more than 200 user accounts. Businesses that purchase this plan have access to unlimited time clocks and scheduling features, user and workflow APIs, and dedicated customer support.
Connecteam Alternatives 2020
Connecteam is designed for businesses with field workers and therefore require communication and workflow management that’s accessible through mobile. Check out the list below for some of Connecteam’s features to help you decide whether or not its time tracking solution fits your business’ needs.
- Announcement boards
- Suggestion boxes
- Workflow management
- GPS job locations
- Kiosk station app
- Employee notification and reminders
- Checklist and reporting
- Performance and analytics
- Shift and payroll reports
- Employee scheduling
- Shift and dispatch management
- GPS status updates
- Employee notes
- Shift collaboration
- Employee training
- Course creation
- Training and feedback platforms
Most Helpful Connecteam Reviews
Users who left positive Connecteam reviews said that the platform is intuitive and easy to use. Many also like that its plans are scalable and feature-rich. Meanwhile, there is not a lot of negative feedback online, though some users reported occasionally encountering bugs when switching between devices.
Easy to keep track of administrative tasks
“Now I can choose the task I’m working on and don’t have to bother about writing things down. If for any reason I overlook what I was doing for a client and didn’t make my task name precise enough, then I can go back and take a quick look through the logs. I also love that I can see how much time I spend on email and other admin tasks vs the actual design work. I love the reports that the Connecteam app gives me as well.”
—Miche Catherine Wilson
“A few bugs switching between devices, but the customer service is so good even if it takes some time to solve the issue. We recently faced some downtime and the team was aware of it, so they fixed it instantly.”
Connecteam Frequently Asked Questions (FAQs)
Can employees access Connecteam from a desktop computer or laptop?
No. Connecteam is a mobile-first solution, specially built to engage a desk-less workforce.
Is a phone number mandatory for each employee?
Yes. With a phone number, companies can identify every single user and protect their personal data.
What business types use the Connecteam app?
Connecteam is mainly used by field service type businesses but is also popular with manufacturing companies and retail and hospitality services.
Our Top Time Tracking Software Picks
If you aren’t sure if Connecteam is right for you, then this article on the best time tracking software is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features like clock-in and -out, GPS location, ID verification, payroll, invoicing, and project management.