Davinci offers live receptionist answering services that enable businesses to handle all calls professionally. It features order processing, appointment scheduling, online faxing, and voicemail management. Its monthly fees range from $99 to $319, and it’s best for remote entrepreneurs and businesses that need outbound call assistance.
Davinci Pros & Cons
Features outbound call support
Does not support call overflow
Easy to use
Complex compliance requirements
Online fax capabilities
Can get expensive
Who Davinci Is Best For
- Businesses that need outbound call assistance: Apart from handling incoming calls, Davinci’s virtual receptionists can make outbound calls for lead generation, sales, surveys, appointment scheduling, third-party verification, and other outreach calling initiatives.
- Remote entrepreneurs: Davinci guarantees that all calls and messages are answered promptly and professionally, even when you are always on the go. Remote entrepreneurs may focus on building up their expertise as Davinci handles the customer experience side along with other administrative tasks, like appointment scheduling and order processing.
Davinci’s pricing page for its live receptionist services shows two plans, each with two tiers. Monthly fees start at $99. The main differences between them are the number of monthly receptionist minutes and access to advanced features like outbound calling and order processing. Minutes beyond your monthly allocation cost $1.25/minute (Business) and $1.75/minute (Premium).
Number of Monthly Receptionist Minutes
Additional Receptionist Minutes Fee
Live Call Answering
Take note that there is a one-time setup fee for live receptionist services that costs $95.
Fees for other add-ons are: (1) $100 billed one-time for a vanity number, (2) $49.95 per month for an international phone or fax number, and (3) $29.95 for a second voicemail box, $19.95 for all additional voicemail boxes after that. Davinci charges a one-time voicemail box setup fee of $50.
Business plans come with local or toll-free numbers, live call answering, call forwarding and screening, advanced call routing and conferencing, voicemail management, online faxing, customer service, unlimited long-distance calling, and an auto-receptionist.
Premium plans include access to all of Business plans’ features as well as appointment scheduling, order processing, customer care, outbound calling, special frequently asked questions (FAQs), complex call flows, and bilingual receptionists.
Premium plans are ideal for business owners who don’t want to hire assistants or staff to do other basic office work. Davinci receptionists may handle administrative tasks, such as flight scheduling, data entry, and other non-phone work. “Admin Time” has an additional fee of $50 per hour, which is broken down into per-minute increments.
Author’s note: Davinci’s prices are on the average side when compared to its alternatives in the market. Most providers have bilingual receptionists as a core offering, unlike Davinci, which includes this in its Premium plans. In general, it offers more services and capabilities, like administrative task management, outbound calling, and online faxing.
Davinci Alternatives 2020
Businesses that want a full-featured auto-attendant instead of a live receptionist
Solopreneurs looking for a tailor-made mobile answering service
Teams looking for an affordable, no-frills answering service
Organizations looking for custom scripting and customer troubleshooting functionality
Businesses that need dedicated human receptionists to provide a live experience to callers
Last updated on 04/24/20
Davinci provides live answering services to help businesses manage calls, voicemails, faxes, and administrative tasks. Here are some of Davinci’s most essential features.
Apart from handling inbound calls, Davinci’s receptionists are also experts in handling outbound calls for follow-ups, appointment scheduling, lead generation, subscription renewals, sales, surveys, market research, and third-party verification. Davinci ensures that those who are handling outbound calls are trained and knowledgeable on your business specifics.
Not all prospects or customers need a live human to interact with, and that is why Davinci offers auto-receptionists. With this capability, you are free to create a customized call flow that matches your business needs. Available features include voicemail management, local and toll-free numbers, audio conferencing, unlimited long-distance calling, online faxing, and advanced call routing. Moreover, Premium plan subscribers may create complex call flows.
If you want to allow your business to take orders via phone, then Davinci is for you. Your virtual team of receptionists is trained to take orders from callers, process payments, submit shipping and billing address information, directly process returns, and look up invoices through your web-based commerce system.
Appointment scheduling can be done in real-time through your online appointment scheduling system or online calendar, such as Outlook or Google Calendar. You will be notified through email or text if you have a new or upcoming appointment. Virtual receptionists may also manage emails to confirm your appointments.
Summary of Davinci Reviews
As of the date this article was written (April 23, 2020), there aren’t many up-to-date Davinci reviews on its live receptionist services online. If you are a past or current Davinci customer, leave a review to help others who are deciding whether or not to use the service.
Davinci Frequently Asked Questions (FAQs)
What types of payments does Davinci accept?
Davinci accepts payments made through debit and credit cards. Additionally, all sign-ups are done over the phone or online.
Does Davinci provide phone numbers, or am I required to use my current number?
Davinci offers two free phone numbers, which you can also use as fax-to-email numbers at the same time. These can either be a toll-free or local number, whichever would suit your needs.
Moreover, you can use your current phone number and forward it to Davinci for a one-time porting fee of $75. However, porting out a number (that you have ported into Davinci previously) costs $250.
Am I required to sign a long-term contract?
No, you aren’t. Davinci’s live receptionist services are billed monthly. However, they require a 30-day written notice when you need to cancel your plan.
Davinci offers live answering services that let you present a professional voice for your business and provide optimal customer experience. Its services are recommended for those looking for an all-in-one receptionist package, not just for call handling, but also for tackling administrative tasks. Though there are not a lot of reviews on its live receptionists online, its average prices and plan inclusions may make it deserving of your consideration. Additionally, it doesn’t require long-term contracts, making it worth a try.
If you aren’t sure if Davinci is right for you, this article on the best answering services is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features—like customer support and an auto-attendant.