Delighted is a survey software that enables businesses to gather customers’ actionable feedback via the Net Promoter Score (NPS) system. It also analyzes and distributes the collected feedback to measure customers’ needs and support growth initiatives. In this article, we cover Delighted reviews and pricing. Ready to get started? Sign up for free.
Delighted pricing is based on a free plan and two paid subscription options: Basic ($249/month) and Enterprise (custom priced). The main differences between the plans are the number of projects, users, and surveys per month, as well as access to advanced features including branding and custom reporting.
*Annual plans are paid in full at the start of the billing cycle.
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Summary of Positive Delighted Reviews
Users who gave positive Delighted reviews said that the software is intuitive and its NPS system is very easy to set up. They also appreciate its integration with other software, as well as its advanced reporting feature. Great customer support was also constantly mentioned.
“The Delighted’s NPS survey is very easy to set up and use. It offers a great user experience which helps to increase our NPS response rate and the amount of open feedback we receive. As our response rate increased, so did our NPS score. Our score has become more stable over time, allowing us to know when there are real changes in NPS rather than random fluctuations from a lower response number. Its support is also amazing and helpful.”
Summary of Negative Delighted Reviews
As of the date this article was written (Dec. 6, 2019), there are very few up-to-date Delighted reviews available online. Some users mentioned that its data analytics feature is limited. Others wished for more customizable survey types and options to be able to create graphs.
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Check out the list below of some of Delighted’s features:
- Survey experience
- Link surveys
- Survey customization
- Analysis and reporting
- Team collaboration
- Email surveys
- Web surveys
- And more
How does the Net Promoter Score (NPS) system work?
Net Promoter Score is a two-part survey system that aims to provide companies with more targeted and useful feedback. The first part is a single-question survey that asks respondents to provide a rating based on a 0 to 10 range. The second part is an open-ended, free-form, follow-up question that asks customers to give more context for the rating they chose in the first part. All responses are divided into three groups according to the numerical rating they gave, from which a trend is formed and a score between -100 and 100 is extracted. The NPS score is the percentage of those who gave a high score (called promoters) minus the percentage of those who gave a low score (called detractors).
Can Delighted automatically send surveys to people?
Yes, it can. Users can automate a survey to be sent out based on a specific event in the system or on a person reaching a milestone. Users can also utilize Delighted to send to sets of people and the parameters are up to the user.
Here is a list of some of Delighted’s popular integrations: