DeskMoz is a lead generation platform that offers fully managed 24/7 live chat and lead forwarding services. Its features include custom chat scripts and chat data dashboard. It costs $199 to $999+ per month and is best for real estate professionals, businesses looking to provide 24/7 chat support, and businesses that want to maximize lead generation through live chat.
DeskMoz Pros and Cons
Can also manage Facebook Messenger chats
Limited to chat support
Free onboarding program
Does not offer guarantees or refunds
Can process and forward leads
Who DeskMoz is Best For
- Real estate professionals: DeskMoz’s live chat representatives can answer customers’ real estate-related questions, help them find their desired properties, and forward their contact information to the users.
- Businesses looking to provide 24/7 live chat customer support: Members of DeskMoz’s live chat team work in shifts. This ensures that a live chat representative will be available for customers 24/7.
- Businesses that want to maximize lead generation through live chat: DeskMoz’s live chat representatives are also skilled in lead generation and can forward leads to the users.
DeskMoz pricing depends on five subscription options: Economy ($199 per month), Standard ($399 per month), Professional ($699 per month), Premium ($999 per month), and Custom Plan (customized). The main differences between the plans are the maximum number of chats per month, websites, and FAQs, as well as access to advanced features such as website study.
Chats per Month
DeskMoz also offers additional chats: Economy ($6 per chat), Standard ($4 per chat), Professional ($3 per chat), and Premium ($2 per chat).
Those interested may sign-up for a 10-day free trial. This trial enables users to receive free leads and chat support for ten days.
The Economy plan includes basic features such as real-time chat transcripts, lead and ticket forwarding, white-label widget, and advanced customization. It allows up to 50 chats, one website, and up to 20 preset frequently asked questions (FAQs).
The Standard plan includes the Economy plan’s features as well as full website study and custom trained agents. It allows up to 200 chats, one website, and unlimited preset FAQs.
The Professional plan includes all of the features included in the Economy and Standard plans. It allows up to 500 chats, up to three websites, and unlimited preset FAQs.
The Premium plan includes all of the features included in the Economy, Standard, and Professional plans. It allows up to 1,000 chats, up to five websites, and unlimited FAQs.
The Custom plan enables users to set their own maximum number of chats per month. The number of allowed websites depends on the number of chats included in the subscription.
Top DeskMoz Alternative 2020
DeskMoz’s features are designed to help users outsource their live chat lead generation processes. Some of its main features include 24/7 chat agents, chat lead forwarding, trained operators, and chat dashboard.
24/7 Chat Agents
DeskMoz helps users engage their website visitors 24/7. Its team of chat agents works in different shifts throughout the day.
Chat Lead Forwarding
DeskMoz forwards leads and tickets to the users immediately after the live chat interaction. The platform sends the chat transcript to the users in real time.
DeskMoz’s live chat team studies the users’ business and its different aspects such as products, services, pricing, return policies, discounts, and more.
DeskMoz’s dashboard displays all chat data such as the number of interactions made, leads forwarded, and all of the chats’ transcripts.
Most Helpful DeskMoz Reviews
As of the date this article was written (Jan. 27, 2020), there are no up-to-date DeskMoz reviews available online. If you are a past or current DeskMoz customer, leave a review to help other business owners who are deciding whether or not to use the software.
DeskMoz Frequently Asked Questions (FAQs)
What happens to unused DeskMoz chats when the month ends?
At the end of every month, unused chats on DeskMoz are carried over to the next month, provided that the user’s current plan is still active.
Can DeskMoz integrate with third-party software?
Yes. Through Zapier, DeskMoz can integrate with third-party marketing, ecommerce, file sharing, and other types of software. Some of these software are HubSpot, Mailchimp, Shopify, Magento, and Dropbox.
How can DeskMoz users contact the customer support team?
DeskMoz users and those interested can reach the customer support team through email or phone. Current users may directly contact their assigned account manager through Skype or email. For new users, DeskMoz sets up all accounts and trains them for free.
Our Top Lead Generation Software Picks
If you aren’t sure if DeskMoz is right for you, this article on the 6 Best Live Chat Software for Sales and Customer Service is a review of our top choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, ease of use, customization, privacy compliance, and more.