Drift Chat is a cloud-based live chat software that enables users to communicate with their customers using chatbots powered by artificial intelligence (AI). Its features include in-app messaging, customizable live chat widgets, email follow-ups, and more. This article covers Drift Chat reviews and pricing. Ready to get started? Sign up for free.
Drift Chat Pricing
Drift Chat pricing is based on five subscription options: Free, Standard ($50/month), Pro ($400/month), Premium ($1,500/month), and Enterprise (custom priced). The main differences between the plans include the type of user and number of contacts, as well as access to premium features such as multiple teams, single sign-on, custom branding, and more.
*Annual plans are paid in full at the start of the billing cycle.
Drift Chat also offers additional chat seats ($20-$80/month) for all paid plans and calendar-only seats ($20/month) for Pro and Premium.
Ready to get started with Drift Chat? Sign up for free.
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Summary of Positive Drift Chat Reviews
Users who gave positive Drift Chat reviews said that it is user-friendly. Some noted that Drift Chat integrates well with third-party integrations. They also liked that its support team is transparent and responsive.
“Drift Chat is a great customer communication tool, and it’s free to get started. For more advanced features, you can easily upgrade to a paid plan that will scale with your business. The company is run by a great team and is always very helpful and informative.”
Summary of Negative Drift Chat Reviews
Users who gave negative Drift Chat reviews complained that its reporting feature is too simple. Some mentioned that its notification feature has glitches. They also feel that its higher tier is expensive for small businesses.
“Notifications from Drift Chat are not as infallible as expected. Existing chat notifications sometimes do not arrive, which forces me to obsessively update the application every minute.”
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Drift Chat Features
Check out the list below of some of Drift Chat’s features:
- Role based access control
- Live chat
- Block IP
- Live view
- And more
Drift Chat FAQs
What features are included in the free plan?
Drift Chat’s free plan includes live chat, Drift Chat profile, Block IP, limited app integrations, conversation reporting, basic support, among others.
What are the devices supported by Drift Chat?
Drift Chat supports web, Android, and Apple (iPhone/iPad) devices.
Can users test the chatbot without a code?
Yes. Simply enter your email on Drift’s test drive page to see how it will look like on your website.
Here is a list of some of Drift Chat’s popular integrations:
- Google Analytics