eHopper is a cloud-based POS software for retail and restaurant businesses. Its features include inventory management, order tracking, customer management, payment processing, and a time-clock. eHopper has a free option, while monthly fees for paid plans start at $29.99. The software is best for users who want a free tool to process orders, as well as a system that works on multiple platforms.
eHopper Pros and Cons
Has a free plan
Poor customer service
Supports multiple languages and currencies
Software is glitchy and frequently freezes
Who eHopper Is Best For
Users who are looking for a free POS software: eHopper’s free plan is sufficient for small businesses. It has the basic features (like inventory management and order tracking) and basic functions (such as printing and emailing receipts and including taxes in product prices) necessary for operations.
Users who want an app that can be used on different platforms: The software functions as a tabletop POS, Android POS, iPad POS, and Windows POS. It is also integrated with the Poynt POS mobile terminal.
eHopper’s pricing page shows a free plan and three monthly subscriptions with fees that start at $29.99. The main difference between the plans is access to premium features like inventory management, stock transfers, table management, and an ecommerce site.
Fees per Additional POS License
Table Management and Floor Planning
Ecommerce Site Management
*All plans include one POS license.
This free plan is limited to one license and works on Android tablets, iPads, and Windows PCs. Its capabilities include the following:
- Customer management
- Full and split payments
- Inventory management
- Modifier management
- Online documentation
- Order tracking
- Printing and emailing receipts
- Tax inclusions and exclusions
- Tip management
This subscription package is ideal for retail stores, quick-service restaurants, groceries, and bars. Its features include everything in the free option, plus the following:
- Bar code manager
- Cash denomination counter
- Directional printing
- EBT (electronic benefits transfer)
- Implementation assistance and training
- Ingredients management
- Integration with QuickBooks
- Inventory matrix
- Menu builder
- Phone, chat, and email support
- Purchase order (PO) receiving and item exchanges
- Pre-authorization (temporarily holding a card transaction to ensure funding)
- Self-service kiosk
- Store transfers
- Time clock
This plan is specially made for foodservice businesses, particularly those that offer a dine-in option. In addition to all the functionalities in Freedom, this offers table management and floor planning.
Designed for larger businesses that prefer to operate in multiple platforms, OmniChannel features everything in Restaurant plus free digital signage tools (e.g., digital menus and promotional videos). It also opens up access to expanded capabilities such as online ordering, the loyalty program (e.g., a points and rewards system), and the marketing suite (e.g., social media marketing, online customer feedback forms, and a professional, SEO-optimized website).
Refer to the table below for OmniChannel’s pricing information.
OmniChannel’s Additional Fees
Ecommerce (Online Ordering)
Includes the first 1,000 products,
then $5 for each additional 500 products per month
Includes the first 1,000 loyalty visits per month,
then $5 for each additional 1,000 visits within a month
eHopper Alternatives 2021
Retail POS System
Free retail POS system
Retail analytics and inventory management
Budget iPad retail POS
eHopper’s features are designed to simplify operations for retail and restaurant business owners. Here are some of the software’s capabilities:
Inventory management: The app lets you monitor your stocks’ status in real time so that you know what to reorder and when. You may organize items into categories, as well as set low-stock alerts that can generate purchase orders automatically for sending to your suppliers.
Restaurant management: eHopper has restaurant-specific solutions such as kitchen management, ingredient-level inventory monitoring, table management, menu building, wireless order taking, online ordering, and delivery management.
Employee management: Assign specific roles and permissions to each employee and control their access to discounts and price editing functionalities. You can also keep track of which staff are performing various inventory-related actions and monitor employee hours using the integrated time clock.
Contactless payments: The software supports NFC technology like Google Pay and Apple Pay and payments may be integrated via Dejavoo Z1, Dejavoo Z11, PAX s300, and PAX D210 terminals.
Credit card processing: eHopper supports Evo Payments International, TSYS, First Data, Global, and Elavon.
Tax management: Reduce human error and increase efficiency by assigning tax computations to one or multiple stores or to a specific product. The app also lets you choose to change or exclude a tax before completing a transaction, as well as simplify tax and compliance-related actions through its integration with QuickBooks.
Offline mode: You can keep your business running even if your internet connection is down. The POS will continue to function offline or on a local network.
Hardware requirements: eHopper supports Android tablets 4.4+, iPads, Windows PCs, and Poynt terminals. The app can also be used in a variety of receipt printers, bar code scanners, cash drawers, and terminals. Visit eHopper’s hardware page to view compatible devices and pricing details.
Most Helpful eHopper Reviews
Users who gave positive eHopper reviews like that the app has a free plan that has sufficient features to run a small business. Others appreciate that they aren’t bound by a contract. Meanwhile, those who gave negative reviews said that it has poor customer service and that the software freezes often.
Feature-packed free tool
A user who reviewed the software on Merchant Maverick said that it packs plenty of basic but useful features that are enough for small businesses to operate with. He also likes that eHopper does not require a long-term contract and that he can opt out anytime.
Software is glitchy
One user who left a negative comment on Software Advice complained that the app frequently stalls and that switching from one page to another is a nightmare because of the delay in its responses to page movements. She also noted that its customer support staff doesn’t always have the best answers to her queries.
eHopper Frequently Asked Questions (FAQs)
Does eHopper support multiple languages?
Yes, eHopper’s localization feature allows you to use various languages, currencies, date formats, and units of measurement. You can also set a POS language for every employee and separate localization settings for every register and store in your company.
What types of training and support does eHopper provide?
Those subscribed to the Essential plan may access the provider’s knowledge base, which includes video tutorials and usage instructions. Meanwhile, those under the Freedom and Restaurant plans will have access to email, phone, and chat support, along with account and inventory set up assistance.
What tender types does eHopper support?
The software supports cash, EBT (US only), and credit and debit cards. For users located outside the US, the provider offers a standalone terminal solution via its external payments feature. This functionality enables you to process orders using your preferred terminal but with all order data still saved in eHopper’s system.
Our Top POS Software Picks
If you aren’t sure if eHopper is right for you, then this article on the best POS systems for small businesses examines our top choices. Our POS expert, Meaghan Brophy, looked at a variety of solutions and narrowed her recommendations down based on price, ease of use, customer reviews, and accessibility to small businesses.