Exponea is a customer data platform, and experience cloud that uses analytics and engagement automation to help business-to-consumer (B2C) businesses increase loyalty and revenue. It features omnichannel orchestration, product recommendations, predictions, and web optimization. In this article, we cover Exponea reviews and pricing. Ready to get started? Request a demo.
Exponea pricing is not published on its website. However, according to a third-party site, pricing starts at $0.01/month based on every tracked event. The company offers two main packages: Omni-Channel Orchestration and Web Optimization Platform. Enhancement services like product recommendations and predictions are also offered. Interested users may contact Exponea’s sales team for a customized quote.
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Summary of Positive Exponea Reviews
Users who gave positive Exponea reviews online described the platform as very comprehensive and advanced, saying it offers value for money because it solved many communication and customer experience issues in their businesses. Most of them appreciate the platform’s features, such as A/B testing, recommendations, and predictions. Easy implementation and good customer support were also cited.
One user who gave a positive Exponea review on G2 said that the platform immensely helped him nurture his relationships with his customers. He also shared that the software company made it easy for him to design multichannel campaigns and evaluate the results. He appreciates that every information that he needs is shelved in one tool, which also integrates seamlessly with third-party sites.
Summary of Negative Exponea Reviews
Users who gave negative Exponea reviews online reported seasonal bugs. Most of them also suggested that some aspects of its user interface need to be strengthened and be made more intuitive. They added that its personalization and documentation features need to be updated to aid in more complex tasks.
One user who gave a negative Exponea review on G2 said that while it is compatible with simple tasks, it may need to be more robust for advanced tasks. He shared that he often requires customer assistance to get through more complex deliverables. He also mentioned that the process of email template creation was complicated. He further suggested Improvements in its voucher system.
Check out the list below of some of Exponea’s features:
- Data tracking and analytics
- Email management
- Mobile app marketing
- Campaign calendar
- A/B testing
- Short message service (SMS) marketing tools
- And more
What is a customer data platform?
A customer data platform creates a unified source of customer intelligence that works with third-party tools. This allows users to meet business needs through understanding data for custom analytics and marketing campaigns.
What is the scope of Exponea’s analytics feature?
The scope of Exponea’s analytics feature includes segmentation, geo analysis, behavior predictions, custom metrics, personalized aggregates, and more.
Here is a list of some of Exponea’s popular integrations:
Have you read these Exponea reviews and are still not sure if it’s the right fit for you? Read our reviews of all top customer experience software providers or check out one of these Exponea competitors.
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4.3 out of 5 stars
4.4 out of 5 stars