Fattmerchant Pros and Cons
Ease of use
Pricing is not ideal for small sellers
Integrations could be improved
Helpful customer support team
Who Fattmerchant Is Best For
- Growing businesses that process over $10,000 of payments every month: You can make the most out of Fattmerchant’s fees that become more affordable as your processing volumes increase.
- Healthcare, wellness, and other professional service businesses (such as law firms): The provider’s flat rate pricing, ACH and recurring billing options, over-the-phone payments, and lack of markups, can be beneficial to service businesses who manage varying client relationships.
Fattmerchant’s pricing page shows that its fees start at $99 per month for both swiped and keyed payments. The two payment options differ in hardware requirements and features like inventory management, recurring bill payments, and wireless capabilities.
Annual Processing Values
Swiped Payments Pricing
Keyed Payments Pricing
Up to $500,000
$99 per month
+ 8 cents per transaction and
$99 per month
+ 15 cents per transaction and
+ 6 cents per transaction and
+ 12 cents per transaction and
Over $5 million
Both payment options require no interchange markup, batch, cancellation, PCI compliance, and statement fees. You also get access to tokenized customer data and an in-house customer service team.
With the appropriate mobile reader, you can utilize the following features:
- Batch notifications
- EMV and NFC payments
- E-signature capture
- 3G and wireless capabilities
- Customer reports
Under this option, the following features are made available to you:
- Invoice management
- Recurring bill payments
- Inventory management
- Custom payment links
- Text2Pay SMS invoices
- Customer management
- Lifetime payment data
The software provides solutions for merchants to securely process payments and get funding easily. Let’s take a look at some of Fattmerchant’s features below.
Omni platform: Manage your customers and access your financials, inventory, business integrations, and more, all in one place. You can log in from any device if you want to access your data.
ACH payments: This works best for any kind of recurring bill as it is efficient and less expensive—accepting direct bank-to-bank transfers can save a lot on processing fees.
Keyed payments: You can key in transaction information and then store it for future use (such as for recurring billing).
Swiped payments: Fattmerchant enables you to improve your countertop terminal with system customizations and enhanced data and analytics.
Ecommerce shopping cart: You have the option to either build your own shopping cart or integrate Fattmerchant with an existing one.
Mobile solutions: Stay on-the-go while still accepting, managing, and tracking all of your payments using just your smartphone and/or tablet.
Invoicing: Email custom invoices, set up recurring payments, and take mobile payments at the time of service using Fattmerchant’s mobile app.
Reporting and analytics: Access multiple reports (such as deposit, company overview, and fee statements) within the platform.
Same-day funding: Fattmerchant guarantees that you get your funds within 24 hours of processing payments.
Integrations: Fattmerchant integrates with QuickBooks, Google Reviews, and POS systems like TSYS, Authorize.Net, and Blackline.
Summary of Fattmerchant Reviews
Users who left positive Fattmerchant reviews said that the software is easy to use and that the company provides great customer service. And though there are not a lot of negative reviews online, some users find it too expensive for a small operation, while others said that it could have better integrations.
Easy to use; quick funding
“The service is very user friendly—you do not need a degree to figure out how to make a payment, add a customer, or issue a refund. The few times that I had questions, there was a customer service rep ready and available to help.”
—Julie @ Burien Auto Rebuild
Needs better integration capabilities
A user who left a negative review of Fattmerchant on Capterra said that the integrations are a bit weak. He furthered that he had to build a few workarounds to get the software to work with its existing tech stack. However, please note that the user expressed how the added effort was still worth it.
Fattmerchant Frequently Asked Questions (FAQs)
What types of customer support does Fattmerchant offer?
You can reach the provider’s customer support team via phone and by filling up a support form on its website.
Is there a limit to the number of simultaneous users?
No, there isn’t. You may add as many users as you need and assign different access levels for each one.
Can I embed Fattmerchant on my website?
Yes, you can use Fattmerchant’s API to fully customize the payments experience—whether on your website or a separate custom platform.
Our Top Merchant Service Providers Picks
If you aren’t sure if Fattmerchant is right for you, then this article on the best merchant services providers for small businesses is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on the fees, ease of use, customer service, and features—such as reporting tools—among others.
Disclaimer: The following information was provided by Fattmerchant and does not necessarily reflect the views of FitSmallBusiness.com.
What is Fattmerchant?
Fattmerchant is the leading provider of payment technology solutions for business across the United States. Their integrated, omni-channel technology supports retail and restaurant locations with physical terminal and POS integrations, online business with shopping cart capabilities, professional services businesses with a robust online invoice and billing solution, and on-the-go businesses with a mobile application. In addition, their open API empowers developers to create custom payment experiences with all of the benefits of processing with Fattmerchant.
Based in Orlando, Florida, Fattmerchant exists as a partner to small business owners to help simplify their overall payments experience. Their integrated payment platform, simple subscription-style pricing structure, and team of friendly support specialists make payment processing something business owners can rely on, not feel intimidated by. Since its inception, Fattmerchant has powered more than $2 billion in transactions and is backed by the largest payment facilitator in the country – Vantiv.
Highlighted Fattmerchant Features
Fattmerchant News & Activity
- “Fattmerchant Closes Series C Round of Funding and Surpasses $1B in Transactions“
- “Fattmerchant plans API to break the silos of all-in-one acquiring“
- 2016 2016 Startup of the Year at the Bright House Regional Business Awards – Bright House Regional Business Awards
- 2016 Best Places to Work – Orlando Business Journal
- 2016 Florida top 50 Companies to Watch – Grow FL
- 2016 50 Most Powerful: 15 to Watch – Orlando Magazine
- 2016 Entrepreneur 360 – Entrepreneur 360
- 2016 Business Leader of the Year Award for Innovation – i4 Business
- 2016 Startup of the Year – Bright House
- 2016 Women Who Mean Business – Business Owner of the Year Business Journal
- 2017 Best Places to Work – Orlando Business Journal
- 2017 Business Owner of the Year – Women in Business & The Professions World Awards
- 2018 2018 Most Influential Women in Payments – PaymentSource
- 2018 2018 CEO of the Year – Orlando Business Journal
“I worked in the payments industry selling payment processing to small businesses. That’s where I first saw the major disconnect between payment processors and merchants. The small businesses just weren’t receiving the same level of customer experience, transparency and value they were sold on. The market was becoming more and more commoditized. I knew there had to be a better way and hence, we launched the first subscription-based transparent provider focused on providing real value and leveling the playing field.”
– Suneera Madhani, Founder and CEO, Fattmerchant
Fattmerchant Customer Service
Our real human support team is available 24/7 to handle any problems. Our 75+ NPS score means members are in good hands receiving the highest rated customer service in the industry.
What makes your company stand out from the competition?
Fattmerchant is one of the only players in the game to provide merchants with simple, transparent pricing through a subscription-based membership that includes flat-rate processing and 0% markup which has ultimately helped save our members an average of 40% on their processing costs. We never charge extra fees or require contracts, and we have 24/7 real-human customer support which has contributed to an average NPS score of 75, ranking us one of the best in the industry.