FluentStream is a cloud-based business communication and voice-over-internet-protocol (VoIP) platform that allows users to connect with their customers through an integrated suite. Its fees range from $5 to over $20 per user, per month, and it’s best for small to medium-sized businesses under various industries, including education, healthcare, and insurance.
FluentStream Pros & Cons
Intuitive and user-friendly
Has minor glitches
Impressive customer support team
Mobile app is clunky
Who FluentStream Is Best For
- SMBs: It offers plans that feature capabilities designed for small to medium-sized businesses (SMBs), call centers, and sales teams.
- Various industries: Its robust features can easily be implemented in businesses in various industries, such as legal, education, and healthcare.
The FluentStream pricing guide shows five plans. Basic and Virtual plans cost $5 per user, per month, while the Essential plan costs $20 per user, per month. The Advanced and Complete plans’ prices are not readily available on its website. Those interested need to contact FluentStream for a custom quote.
Those in field service
Those who need conference rooms
Call centers and sales teams
Want the best balance of features and price? Check out Nextiva.
The Virtual plan allows FluentStream to forward a virtual number to the user’s mobile device. It costs $5 per user, per month. This option includes basic cloud-calling capabilities, such as extensions, call transfer, and forwarding. It also features multi-office compatibility.
Basic is designed for those in need of a conference room. Its monthly fees cost $5 per user, per month, and this includes more features than the Virtual plan. Its inclusions are paging, international calling, outage notification, emergency routing, and more.
FluentStream’s Essential plan is equipped with features for everyday office work. It costs $20 per user, per month. This subscription features almost all of its cloud-calling features, except an email-to-fax capability. Users also have access to its webphone, all of its security capabilities, and most of its support services.
Managers and executives may subscribe to FluentStream’s Advanced plan, which feature analytics, most system administration capabilities, and all of its mobile, conferencing, security, and support inclusions. Those interested may contact the provider to obtain prices.
The Complete plan offers all of the platform’s features and is built for call centers and sales teams. The premium capabilities included are roles, incoming call filters, and queue statistics. Its pricing details are available upon request.
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Businesses that want a great combination of price and features
Small businesses owners looking for a great phone system with no contracts
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
FluentStream allows businesses to simplify their communications and easily connect with their customers. Here are FluentStream’s most essential features.
This feature is available in all of FluentStream’s plans. It features ClickToCall+, which is a Chrome extension that is integrated with your FluentStream number. This helps optimize efficiency and call volume. FluentStream also supports call forwarding, voicemail transcription, paging, international calling, call transfer, softphone support, and more.
FluentStream features a mobile app that is available in its Essential, Advanced, and Complete plans. Its Android and iOS applications allow users to manage voicemails, voice calls, and short message service (SMS).
Its conferencing features are available in its Advanced and Complete plans. This includes voice conferencing, conference calling, and live conference view. It also allows face-to-face meetings and computer screen sharing through video conferencing.
Analytics capabilities are also available in the Advanced and Complete plans. This provides detailed reports and information—including call details, response times, interaction history, and individual statistics—on the user’s web portal.
Which VoIP Provider Is Right for You?
Most Helpful FluentStream Reviews
Users who gave positive FluentStream reviews commended its responsive customer support team, which consistently provides helpful responses and solutions. Most others also commented that its platform is easy to use and implement.
On the other hand, there are very few negative FluentStream reviews online. Some mentioned that there are occasional glitches, while others said that its mobile app needs improvement because it isn’t as easy to set up and use.
Responsive & helpful customer support team
“I love the customer support of FluentStream, specifically the ability to do a live chat and get connected to someone instantly. Every time, the rep has helped solve my problem very quickly.”
— Jeff Hebrink
Its mobile app is a bit clunky
“There is some clunkiness in FluentStream’s mobile app that still needs to be worked out, but it is still a solid feature.”
— Tim Dionne
FluentStream Frequently Asked Questions (FAQs)
Are users allowed to keep their current phone numbers?
Yes, they are. FluentStream’s onboarding team helps users port over all of the current numbers that they want to keep and utilize, as well as set up any additional numbers that they need.
Can international clients sign up for FluentStream?
Yes, they can. FluentStream is hosted in the cloud, meaning they can work at any location that has an internet connection.
Is there hardware required?
No, there isn’t. Users just need a basic 10 Mbps connection. This is enough to handle over 100 VoIP calls at once, even when other devices are connected to your internet.
Our Top VoIP Picks
If you aren’t sure if FluentStream is right for you, this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, ease of use, setup, call management, and more.