Fonality is NetFortris’ business phone system that offers hosted, on-premise, and hybrid voice-over-internet-protocol (VoIP) solutions. Its features include unlimited calls, basic call queues, automated greetings, call forwarding, call routing, and more. In this article, we cover Fonality reviews and pricing. Ready to get started? Request a quote.
Fonality pricing depends on three paid plans: Essentials ($19.99/user/month), Professional ($24.99/user/month), and Ultimate ($34.99/user/month). The main difference between the plans is the inclusion of advanced PBX features such as audio conferencing and voicemail transcription. All plans include basic phone features like unlimited calls, call waiting, and more.
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Users may also customize their plans by adding extras like fax services (starts at $10/line/month), desk and conference phones ($5/user/month), and more.
Ready to get started with Fonality? Request a quote.
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Summary of Positive Fonality Reviews
As of the date this article was written (May 17, 2019), there are not a lot of recent positive Fonality reviews online. However, some users mentioned that the system has helped them handle their calls more efficiently. Others particularly like its call routing, call monitoring, and call stats features. Users also find the program affordable.
“The flexibility of options for installation is amazing. I implemented Fonality for my business two years ago from a previous VoIP provider. Our last system was like an analog phone system. Now, with Fonality, we have organized queues, better call routing, and a professional menu to guide customers. It has allowed us to reduce call center staff by 40% and provide a much better customer experience! You can route calls to a computer’s mic or to your cellphone.”
— Joseph Greaney
Summary of Negative Fonality Reviews
There are not a lot of negative Fonality reviews online as of this writing. However, some users complained about the quality of the customer service department. Others griped about frequent dropped calls and poor sound quality.
“Customer service was horrible. I was with Fonality/Netfortris for almost two years, and it became more and more difficult to get any support for any issues that came up. Their online HUB aspect was not user-friendly at all, and difficult to modify. Trying to cancel the service and exit the agreement was a very poor experience.”
— Brian Bliss
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Check out the list below of some of Fonality’s features:
- Unlimited calls
- Auto attendant
- Mobile app
- Click-to-dial browser extension
- Audio conferencing
- On-demand recording
- And more
Is NetFortris a different product from Fonality?
No. NetFortris and Fonality merged as companies to provide a more comprehensive service.
What equipment do users need to run Fonality?
With Fonality’s cloud solution, most customers are able to use their existing broadband modems and wireless routers. Several server options are available for on-premises deployments.
Is support provided for free?
Yes. However, premium platinum support is also available and it costs $2/user/month. This priority level support is only available for Professional and Ultimate plan holders.