Fresha (formerly Shedul) is a cloud-based appointment scheduling app for health and wellness businesses. Its features include analytics, instant booking confirmation, payment processing, inventory management, and a live calendar. It charges 2.19% + 20¢ per online booking, and it’s best for users who are looking for a tool that can manage schedules and payments in one app.
Fresha Pros and Cons
Need for an upgrade to Fresha Plus for online booking
Accessible on mobile devices
Phone support limited to a schedule
Easy to use
iOS app often freezes
Who Fresha is Best For
- Health and wellness businesses that are looking for an all-in-one app that lets them manage bookings, clients, and sales
- Businesses that want a mobile solution to streamline their operations
Fresha is a free platform. If you want the app to handle all online bookings, then you may upgrade to Fresha Plus*, which costs 2.19% + 20¢ + state tax** for each appointment. This includes all payment processing fees, plus daily transfers to your bank.
2.19% + 20 cents + state tax
Add 20% one-off referral fee for clients brought to you via the Fresha marketplace
*As of this writing (April 22, 2020), Fresha Plus is available only to businesses in Australia, Canada, Ireland, the United States, the United Kingdom, and the United Arab Emirates.
**State tax is applied only to the service fee and not to the entire sales value.
Fresha offers unlimited calendar bookings, team members, locations, point of sale (POS) use, product inventory, reporting, client management, and notifications.
The provider charges include a one-off marketplace referral fee of 20% for clients brought to your business via the Fresha marketplace. If the client books with your salon or spa again, then the referral charge will no longer apply. In addition, if the person who booked the appointment is already an existing client (or books directly through your social media account or website’s direct booking button), then the referral charges will not apply.
Moreover, there are no fees charged for processing card payments, interchanges, in-store bookings, chargebacks, payouts, inactivity, PCI compliance, and more. Fresha also does not charge for sending marketing messages.
Author’s Note: Most appointment scheduling apps charge a monthly fee depending on the number of appointments being set. Fresha’s free scheduling service sets it apart from the rest because all of its features are totally free, and businesses are able to set schedules, sell products, and manage their client databases through the basic app alone. The online booking capability that’s available through an upgrade to Fresha Plus is optional.
Fresha Alternatives 2020
Appointment Scheduling Software
Individuals and small businesses needing scheduling, payment, and business management tools
Small businesses wanting a free app for scheduling meetings, classes, or appointments
Small businesses and individuals providing consulting-based services
Fresha may be free, but it is packed with features that can help organize your schedule, stocks, and staff more efficiently. Here are some of its most essential features.
Real-time Booking Calendar
See which staff are working on specific dates, or view the full schedule of a certain staff member for the day or week.
Point of Sale (POS)
Set up payment types for use during checkout, configure details displayed on invoices issued to customers, manage tax rates on certain items, create manual discount types for use upon payments, and more.
Monitor stock movements and levels, classify items according to brand, create new categories, send purchase orders directly to your vendors, and build a directory of suppliers.
Create a staff schedule and monitor their actual log-in/off hours per day or per week, list dates when your business will be closed for any reason, create a staff directory, and assign user permissions per individual.
Set up customized sources to track how clients found your business online, monitor cancellation reasons, and manage messages to be sent to clients about their appointments.
Its reports feature gives you an overall and micro view of your finances, inventory, sales, appointments, clients, staff, and vouchers. You may view your sales according to the service, product, location, staff, hour, day, quarter, and year. Its dashboard also provides an overview of appointments, occupancy, averages sales, and client retention data.
Which Appointment Scheduling Software is for You?
Most Helpful Fresha Reviews
Some users who gave positive Fresha reviews like that its free version is already packed with essential features, while others noted that it is visually appealing and easy to use. On the other hand, those who gave negative reviews complained that its mobile app often freezes and that its booking feature is glitchy.
Efficient and easy to use
One user who gave Fresha a positive review on the App Store said that it is simple to use and that its graphics are amazing. He also noted that the platform has helped him save on marketing and operational expenses, adding that clients can manage their own bookings without having to call his shop every time.
The app is glitchy
One user who left negative feedback on the App Store complained that it is “buggy and horrible to use.” He explained that he often gets stuck on the Fresha logo and has to wait around 10 minutes before it finally works.
Author’s Note: Fresha has responded to some comments about software glitches and said that it will continue to improve its technology to avoid similar issues in the future.
Fresha Frequently Asked Questions (FAQs)
Which devices are compatible with Fresha?
Fresha is compatible with iOS and Android smartphones and tablets.
What types of customer service does it offer?
Fresha provides 24/7 support via email and its Facebook page. However, if you need to speak with a live agent, you may only do so from Sunday to Friday, from 7 a.m. to 7 p.m. GMT.
Which Fresha Plus features are not offered in the standard Fresha account?
Fresha Plus offers online booking, marketing, and client messages. You can adjust your business’s information and profile images displayed on the Fresha marketplace, Instagram, Facebook, Google, and your own website. You may also use intelligent marketing tools to help boost sales and fill your calendar as well as review messages to clients regarding their appointments.
Our Top Appointment Scheduling Software Picks
If you aren’t sure if Fresha is right for you, then this article on the best appointment scheduling apps is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features like inventory management, CRM, and payment processing.