Freshcaller is a cloud-based private branch exchange (PBX) and Voice over Internet Protocol (VoIP) platform that lets you set up your business call center without the need for expensive phone-related hardware. It features call recording, interactive voice response (IVR), and conference calling. Monthly fees range from $0 to $75 per agent, and it’s best for customer support and sales teams.
Freshcaller Pros and Cons
Easy to utilize
Occasional bugs and errors
Customer support team responds slowly sometimes
Stable and reliable call quality
Who Freshcaller is Best For
- Sales teams: Whether sales teams are on the go or office-based, Freshcaller lets them make or receive phone calls through their computers or mobile phones. It also allows you to integrate call recordings, client interaction data, and call notes with your Freshsales data to help train sales reps and design your company’s campaigns.
- Customer support teams: Freshcaller’s call center tools are recommended for customer support teams as it helps agents manage phone calls—ensuring that all client inquiries are resolved quickly while reducing call abandonment rates. It features multiple round routing engines, notes, call transferring, an interactive voice response (IVR) system, and other on-call capabilities.
Freshcaller’s pricing page shows four plans with monthly fees that range from $0 to $75 per agent. The main difference between these is access to premium features like service-level monitoring and conference calling. You may also purchase unlimited local and toll-free phone numbers (fees start at $1 per month for a US number), regardless of your subscription.
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*Annual plans are paid in full at the beginning of the billing cycle.
Apart from the plans’ monthly fees, you will also be charged for incoming calls (starts at $0.016 per minute for browser-based calls and $0.014 per minute for voicemails) and outgoing calls (starts at $0.022 per minute).
Sprout is Freshcaller’s free plan designed for start-ups and freelancers. It features vital functions such as ringtone customization, customer greetings, number porting, basic call queues, and a forward-to-phone capability.
If your business has co-located teams, then Blossom is for you. It comes with all of Sprout’s features plus additional functions like bulk contacts import, Bring Your Own Carrier (B.Y.O.C.), business hours, call masking, and IVR.
Garden allows you to access all of Blossom’s features and the following functionalities: call barging, conference calling, smart escalations, and a holiday calendar. This plan is best suited for fast-growing teams.
Those who have global teams and want to experience Freshcaller’s full potential may subscribe to its Estate plan. It comes with full access to all of its platform’s features, including its most advanced functionalities such as omnichannel routing, custom agent status, call recording opt-in, and agent activity reports.
Freshcaller is among the few VoIP phone software in the market that offers a free plan and has a more comprehensive set of features than its alternatives like Google Voice. Although, some of its subscription options lack functionalities (such as call conferencing and an auto attendant) that are typically available in other providers’ entry-level plans.
Additionally, Freshcaller does not have a voicemail-to-email function, which would have been useful for managing such messages. Phone numbers, call minutes, and other services like voicemail also come at extra charges.
Nevertheless, Freshcaller is a good option for those who need call center tools as its subscriptions offer a wide range of customer support solutions. Those who want to have business phone numbers included in their monthly plans may look at other VoIP providers such as Grasshopper.
Freshcaller Alternatives 2020
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Businesses that want a great combination of price and features
Small business owners looking for a great phone system with no contracts
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
Freshcaller lets you set up a call center with a web browser and an internet connection. Its platform helps you cut costs as it does not require you to invest in phone-related hardware that is expensive to set up and maintain. Let’s discuss some of Freshcaller’s most essential features below.
Apart from the basics that let you receive and make phone calls, Freshcaller features a wide range of call management capabilities that include voicemail, business hours, shared lines, call blocking, and session initiation protocol (SIP) connections. Voicemail transcription—one of the most sought-after VoIP features—is also available, allowing you to read text versions of your audio messages.
Call Center Management
With its real-time dashboard, you may view call queues, ongoing calls, and agent availability information. Metrics that show how fast your teams are able to assist callers are also displayed on its app. Additionally, you may supervise your call center with its service-level monitoring functions.
Freshcaller is designed with numerous team collaboration features like call barging—allowing you to barge in at calls to speak to the callers and agents simultaneously. Other functions include reporting (for analyzing the overall call center performance), automatic call recording (for monitoring and training purposes), and smart escalations (for planning call handling and routing).
If you are on the go, then its mobile application will be useful for you. Through Freshcaller’s iOS and Android-compatible app, you may convert calls to tickets, attend calls from anywhere with an internet connection, transfer the call to the most appropriate agent or team, and more.
Which VoIP Provider is Right for You?
Most Helpful Freshcaller Reviews
Users who left positive Freshcaller reviews commended its software’s intuitiveness and ease of set up. Most others like its reasonable pricing and integrations with other Freshworks applications. However, those who gave negative reviews complained about its occasional bugs and the slow responses from its customer support team.
Transfer of existing phone numbers are allowed, has integrations with other tools
“This software allows me to port in my existing phone numbers, and dial or receive calls using a softphone. We evaluated a whole bunch of other software and we landed on Freshcaller due to its integrations with other solutions we are currently using.”
Filtering accounts to match needs is difficult
“It’s hard to figure out how to filter each account to what I need, so it makes it difficult to find certain things about people. Freshcaller doesn’t work on Safari and you have to use it on Chrome.”
Freshcaller Frequently Asked Questions (FAQs)
What types of payment does Freshcaller accept?
Freshcaller accepts payments made across most currencies through credit cards such as Mastercard, Visa, Mastercard, and American Express. However, American Express and Discover cards are not accepted for INR currency payments.
The following types of payments are also accepted based on some conditions: Paypal (for USD currency only), offline payments or wire transfers (for half-yearly and annual billing cycles), and check (for USD currency and only for US and Canada customers).
Can I change my plan at any time?
Yes, you can cancel, downgrade, or upgrade at any time. Freshcaller also doesn’t have cancellation fees, however, if you cancel, then you will be charged for the current subscribed month.
Is my data secure?
Yes, all data in Freshcaller—which is always up-to-date with the security patches—are secure as these are hosted in a world-class data center with 24-hour surveillance and biometric locks.
Freshcaller is a robust cloud-based business phone service that is known for its ease of use and integrations with Freshworks’ applications. What I like is that it allows you to purchase unlimited phone numbers for your business. Its app is also good for those who want to implement a basic VoIP system that includes the flexibility to upgrade to more advanced functionalities as their business requirements and company grow.
However, Freshcaller does not support phone hardware as it can be accessed only through softphones, web browsers, and a mobile app. Additionally, it may not be an ideal solution for those who handle large call volumes as it does not come with unlimited call minutes unlike similar providers. Other essential features that a new business may need—such as a multi-level auto attendant and call conferencing—are also not included in its entry-level plans, which can be a deal-breaker for some.
Despite these factors, it is still a good tool for those who need an easy-to-use VoIP solution to support their call center operations. Given Freshcaller’s reasonable call rates ($0.016 per minute for incoming browser calls), it is considered one of the affordable VoIP applications in the market provided that your business doesn’t have a large call volume.
If you aren’t sure if Freshcaller is right for you, then this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features like call management, call quality, and CRM integrations.