Fulfillment.com (FDC) is a cloud-based order fulfillment platform that provides storage and shipping solutions worldwide. It features real-time inventory monitoring, a dedicated success manager, same-day order processing, and application programming interface (API) integration. Its prices are customized. However, a $500 nonrefundable deposit fee is required to create an account. It is best for growing ecommerce retailers that have an international market.
Fulfillment.com Pros and Cons
Strategic fulfillment centers across US, Canada, Mexico, Europe, and Australia make global shipping available at a reasonable price
It requires a non-refundable deposit fee to get an account started—this can turn out to be a loss if you decide not to push through with an agreement with the company
Dedicated success managers are assigned to each account
Same-day order processing with standard ground and rush deliveries (overnight)
Who Fulfillment.com Is Best For
- Ecommerce retailers that have an international market: Fulfillment.com has strategic fulfillment centers worldwide. Online retailers can save on shipping costs and improve overall customer experience by offering a reduced shipping rate with faster delivery. Its dedicated success managers are also ideal for those who are ready or want to scale their businesses as they can consult order fulfillment experts.
Fulfillment.com pricing is not readily available on its website. According to a third-party site, its base pricing costs $10 per month for its basic services. It does not offer specific pricing models and does not charge a setup fee as well. However, there is a $500 nonrefundable deposit required before an account is set up.
Fulfillment.com’s service works on a prepaid basis. The deposit fee covers your initial picking, packaging, and shipping charges. It handles a variety of products—from small items like hair accessories to large ones like pallets. Its pricing is dependent on product size and weight. Other factors include packaging type and fulfillment center location.
Fulfillment.com offers 22 different kinds of standard packaging and several types of loose-fill packaging. It also has seven fulfillment centers worldwide.
Those interested are encouraged to contact Fulfillment.com to request a customized quote.
Fulfillment.com Alternatives 2020
Small and medium-sized ecommerce sellers and crowdfunding programs that need batch fulfillment
Ecommerce sellers with special packing and handling needs
Fulfillment matchmaker to help you find the best provider
Fulfillment.com features are designed to make all aspects of order fulfillment run smoothly—from handling inventory management and order picking to shipping operations. I have summarized below some of its main features.
Cloud-based Logistics Software
Fulfillment.com provides a proprietary cloud-based platform that allows you to perform the following in a single dashboard: real-time inventory tracking and order management, warehouse management, address verification, backorder and returns management, carrier optimization, and protective packaging.
Global Fulfillment Centers
Its fulfillment centers are located across the world—United States (Savannah, Georgia; Las Vegas, Nevada; and New Jersey), Canada (Mississauga, Ontario), United Kingdom (Birmingham), Mexico (Mexico City), and Australia (Melbourne). With global shipping, you can reduce delivery time and rates.
Dedicated Success Manager
You will be connected to a Success Manager (SM), who will help you create an account and an online inventory. The SM also assists you in integrating your shopping cart or customer relationship management (CRM) software. You will be given a tutorial on using its cloud-based dashboard.
Before going live with your orders, your SM and the development team will work with you to process test orders, ensuring that all systems are fully integrated and operational. Furthermore, your SM will always be available to answer any questions or concerns about FDC’s fulfillment services.
Fulfillment.com handles crowd-funded projects, product kitting and assembly, labeling, pallet shrink wrapping, pack-outs, and bulk product breakdown.
Fulfillment.com integrates with most CRM software solutions, ecommerce platforms, and marketplaces. The integration process is completed within one to two weeks. Custom integrations are also available via the Fulfillment.com APIs.
eCommerce Platforms and Marketplaces
1 Shopping Cart, 3dCart, BigCommerce, eBay, SpreeCommerce, WooCommerce, Magento, Shopify, Amazon (US, Europe, and Australia), Walmart, and more.
Which Order Fulfillment Company Is Right for You?
Most Helpful Fulfillment.com Reviews
There are not many up-to-date Fulfillment.com reviews as of this writing (Feb. 26, 2020). Users who shared positive reviews said that their assigned success managers are always responsive and helpful. They also like that it has global fulfillment centers and offers reasonably priced international shipping rates.
There was one user who reported that he had to contact Fulfillment.com whenever he receives an order from a new country. However, he noted that its CEO personally reached out to him to inquire about any issues he was having and told him that his team is working to automate order processing.
Global fulfillment at reasonable rates
“They handle your order fulfillment in the US and many other countries. I wish I had known years ago there was this kind of service available at such reasonable rates. I would have slowly drawn my customers away from Amazon years ago. Amazon’s prices keep rising but their service quality keeps dropping. Glad to be on this track now.”
Fulfillment.com Frequently Asked Questions (FAQs)
What payment methods does Fulfillment.com accept?
Fulfillment.com accepts credit cards, wire transfers, and automated clearing house (ACH) payments.
Does Fulfillment.com require long-term contracts?
Either party can terminate Fulfillment.com’s agreement with a 30-day notice.
Does Fulfillment.com have receiving requirements?
Pallets should be sized no larger than 48 inches x 40 inches x 48 inches and properly wrapped to prevent damage. Pallets exceeding these measurements will be broken down to the appropriate size—increasing the receiving time.
Products should be organized by lot numbers and not mixed with different products. Nonhealth and beauty products are required to be shipped in appropriately sized boxes.
Our Top Order Fulfillment Service Provider Picks
If you are not sure if Fulfillment.com is right for you, this article on the 5 Best Order Fulfillment Services & Companies is a review of our top choices. In this guide, we shared our top recommendations based on costs, specialty services offered, strengths, and order or account minimums.