Gainsight PX, formerly Aptrinsic, is a customer experience software that allows users to collect insights, understand customer behavior, enhance client engagement, and drive product adoption. It offers solutions for product analytics, user onboarding, and feedback collection. In this article, we cover Gainsight PX reviews. Ready to get started? Request a demo.
Gainsight PX Pricing
The Gainsight PX pricing details consist of two plans: Free and Paid. However, the price of its paid plan is not published on its website. Software similar to it cost anywhere from $20 to $200 or more per month depending on the features included. Interested users may contact its sales team to obtain its latest prices.
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Summary of Positive Gainsight PX Reviews
Users who gave Gainsight PX a positive review like that it provides them insight into their customers’ behavior as they utilize the various features of the users’ software products. Others mentioned that they appreciate its product analytics, user adoption metrics, engagement tools, and survey templates.
One user who left a positive review of Gainsight PX on G2 loves using it to gain an understanding of how and how often her customers are using her company’s products. She added that it allows her to collect insights about her clients’ reactions to a newly released product feature and software.
Summary of Negative Gainsight PX Reviews
Users who gave Gainsight PX a negative review said that beginners may feel overwhelmed when learning how to use its features. Several others commented that some of its functionalities, such as its query builder, help materials, and data extraction tool, need to be enhanced.
One user who left a negative review of Gainsight PX on G2 noted that learning how to utilize its tools, especially its product mapper, is a bit challenging. He added that it requires a significant time investment to fully understand how it works.
Gainsight PX Features
Check out the list below of some of Gainsight PX’s features:
- In-product guides and email engagements
- Personalized user onboarding
- Product and customer journey analytics
- Product mapper
- Surveys with standard templates
- User feedback
- And more
Gainsight PX FAQs
How long is Gainsight PX’s free trial?
Gainsight PX’s free trial lasts for 15 days and includes full access to all its features.
What are the features Gainsight PX’s free plan?
Gainsight PX’s free plan covers a single product and has a monthly active user limit of up to 100. It includes product analytics, a product mapper and feature tree, Net Promoter Score (NPS) surveys, in-product guides, email engagements, and more.
Here is a list of some of Gainsight PX’s popular integrations:
Gainsight PX Alternatives
Have you read these Gainsight PX reviews and are still not sure if it’s the right fit for you? Read our reviews of all top customer experience software or check out one of these three Gainsight PX competitors.