Gmelius is a customer relationship management (CRM) solution that is designed for Gmail and Google Suite users. Its features include shared inboxes for help desk, email management, pipeline monitoring, and team activity reports. It costs $0 to $69/user/month and is best for users who want to turn their Gmail into a help desk tool, as well as for companies with a limited number of agents.
Gmelius Pros and Cons
Seamless integration with Gmail
Limited browser compatibility
Provides users with shared inboxes for easier tracking of customer communications
While there is a Free plan available, it offers quite a limited selection of features
Has affordably-priced paid plans
Who Gmelius is Best For
- Companies that have limited agents for ticketing and help desk: Gmelius allows various help desk agents to work on a single task. A customer complaint or query doesn’t necessarily need to be handled by the same person, which is made possible by the platform’s shared inbox capability.
- Businesses that use Gmail as their official company email: Gmelius integrates well with Gmail and G Suite and allows users to perform Google activities and access services within the platform, including email, calendar, contacts, and more.
Gmelius pricing has one free option and three paid subscription plans: Free ($0), Plus ($12/user/month), Growth ($24/user/month), and Enterprise ($69/user/month). The main differences between the plans are the number of shared inboxes and Gmail labels, as well as access to premium features such as Slack integration and activity tracking.
Looking for a free, easy-to-use CRM? Try Freshsales.
*Annual plans are paid in full at the beginning of the billing cycle.
Gmelius’s four subscription plans are designed to cater to various kinds of users—giving them the option to choose which one best fits the requirements of their business. Users can also opt to subscribe to a 14-day free trial or try the free plan first to test the software before paying for a subscription.
The Free plan provides users with the basics: one Kanban board, email tracking capabilities, five email templates, and 10 notes per month. It is mostly ideal for starting teams that need fairly simple tools to track their tasks.
The Plus plan is ideal for small teams offering users with the essentials. Apart from building on the Free plan’s features, it offers users with five shared inboxes, five shared Gmail labels, tasks assignments and @mentions, team notes and templates, per-recipient tracking, and activity tracking.
The Growth plan is ideal for fast-growing teams. It builds on the Plus plan and offers additional advanced features such as 10 shared inboxes, 30 shared Gmail labels, sequences, drip campaigns, mail merge, click tracking, team reports and Slack integration.
The Enterprise plan offers the most extensive option for large teams/organizations. It offers 100 shared inboxes, unlimited shared labels, roles and permissions, data recovery, and a dedicated customer support agent.
Gmelius Alternatives 2020
Best CRM for Small Business
B2B businesses that need a customizable, robust, and competitively priced CRM with built-in phone
Small businesses that want a CRM with enterprise-class sales and support features
Businesses that want a free, no-frills CRM with basic features and unlimited users
Teams that want a user-friendly and visual pipeline to manage sales
Organizations seeking free lead & management software with integrated reporting
Businesses looking for a robust CRM with a top-notch mobile app
Gmelius provides users with an extensive set of tools to help them manage their customer relationships better and continuously grow their business. Below are its key features.
Shared Gmail Inboxes
This feature provides users with a unified help desk within a shared Gmail account. Through this, they can easily manage their support email address and turn emails into tickets, and assign them to team members in a single click.
Sales Pipeline Management
This feature enables users to visualize and understand their sales pipeline in order to grow their business. It provides tools to organize and develop customer relationships by giving sales managers great visibility into each stage of their team’s sales pipeline.
The task management feature allows users to track the progress of their various tasks and projects, enabling them to be on top of their responsibilities and never miss critical action points in servicing their clients.
The contact management feature lets users organize a directory of all their business contacts including their profile and contact information as well as social media profiles.
Third-party integrations let users seamlessly integrate other apps they use such as marketing automation, ecommerce, file management, social media, landing page builder programs, among others.
Which CRM Provider is Best for You?
Most Helpful Gmelius Reviews
Gmelius reviews found online are mostly positive. Users highlighted the convenience of being able to turn their Gmail account into a unified help desk tool within their team. They also like its email and data analytics capabilities. One concern raised by a user is its poor compatibility with the Firefox web browser.
Great for running email campaigns and using Gmail as a help desk tool
One user who gave Gmelius a positive review on G2 said that as a nonprofit organization manager, he often sends cold emails to corporate executives and foundation leads. He added that Gmelius has provided him with helpful tools to do this, including scheduled email sends, shared inboxes, and email open notifications.
According to him, the most convenient thing that Gmelius does is transforming his traditional Gmail inbox into a powerful analytics-driven toolbox.
Not compatible to all web browsers
One user who gave Gmelius a negative review on G2 said that it has relatively poor browser compatibility. He said that Gmelius works perfectly on Google Chrome, Opera, and Safari, but noted that if users are using a different internet browser like Firefox, they probably should look for other CRM and email management software.
Gmelius Frequently Asked Questions (FAQs)
Can I access my Gmelius subscription on multiple devices?
Yes, you may. Gmelius may be connected to any Google account which allows users to access it on any device and use it simultaneously.
Which industries does Gmelius cater to?
Gmelius covers specific industries and types of businesses, particularly startups, real estate, and project managers.
Is Gmelius available on mobile?
Yes. Users can access their account and work on their tasks straight from their iOS or Android smartphones.
Our Top CRM Provider Picks
If you aren’t sure if Gmelius is right for you, this article on the 10 Best CRMs for Small Business is a review of our top choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, features, and ease of use.