Gong is a sales enablement software that uses conversation intelligence technology to maximize sales productivity of B2B sales teams. Its key features include call recording, collaboration tools, audio and video conferencing, speech recognition, and more. In this article, we cover Gong reviews and pricing. Ready to get started? Request a demo.
Gong pricing is customized and is not readily available on its website. Pricing for similar providers have monthly fees that cost around $20-$50 per user; while more extensive apps can cost $65-$200/user per month.
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Summary of Positive Gong Reviews
Users who gave Gong a positive review said that its call recording functionality helps them give and receive coaching from their peers and mentors. They said that the ability to take calls, see customer history from all touchpoints, and share notes all within the platform has helped them increase team productivity.
One user who gave Gong a positive review on G2 commented about the software’s ease of use. He said that the ability to search among calls based on keywords has helped him to easily track calls that his team is struggling with. He shared that the software greatly benefits his sales training and development team.
Summary of Negative Gong Reviews
Users who gave Gong a negative review said that there are rare instances that calls are not recorded. Some of them noted that email notifications can be a bit overwhelming at the beginning and the mobile version doesn’t allow calls to be recorded unless done in another software such as Zoom.
One user who gave Gong a negative review on G2 mentioned that the software isn’t able to transcribe all topics throughout call conversations. She said that the AI feature narrowly pinpoints some but she still finds herself searching throughout the conversation for actionable items. She notes though that in the past few months she has been using Gong, she has already noticed significant improvements to the feature.
Check out the list below of some of Gong’s features:
- Artificial intelligence (AI)
- Audio and video conferencing
- Call recording
- Collaboration tools
- Competitor, statistical, and correlation analysis
- Screen activity recording
- Speech recognition
- And more
Which type of companies will benefit from Gong’s services?
Professional B2B sales teams who sell by phone or conference calls, needing to capture and get visibility into their sales calls, will benefit from Gong’s services.
How does Gong handle security for user’s recording and data?
Gong is compliant with SOC2 Type II, EU Privacy Shield, and GDPR (General Data Protection Regulation). Recordings and all other data (such as transcript data) are stored in Amazon data centers and are encrypted at rest and in transit.
Here is a list of some of Gong’s popular integrations: