Google Voice is a voice-over-internet-protocol (VoIP) service that allows users to make and receive phone calls, transcribe voicemails, and more. Its features include voicemail transcription, call forwarding, and desktop support. Prices for its business plans start at $10/user/month, and it’s considered to be the best communication tool by many personal users and business owners.
Google Voice Pros & Cons
Easy to set up and use
Desktop support is not that robust
Ability to create your own number
Voicemail transcription is not always accurate
Easily synchronizes with many devices
Who Google Voice Is Best For
- Personal users: Google Voice offers personal plans to those who want to make and receive free or low-cost calls using their internet connection.
- Business owners: Google Voice’s features, like auto-attendants and unlimited user support, are specially designed to support organizations of any size.
Google Voice Pricing
The Google Voice pricing guide shows two options based on a user’s need: Personal (free within the U.S. and Canada, and $0.01 to $7.25 per minute for other destination countries or regions) and Business (ranges from $10 to $30 per user, per month). Google voice rates for personal use may change at any time.
$0 to $7.25/minute
Want a phone system package with built-in video conferencing? Check out Ringcentral.
Those who need a virtual phone service for personal use may choose this plan. Personal allows users to choose a free phone number that enables them to make and receive calls and send free text messages. Those who need a full-fledged phone service will need to choose from Google Voice’s business plans.
Google Voice’s Starter plan is designed for small businesses and entrepreneurs with up to 10 users. It supports up to 10 domestic locations and comes with features such as voicemail transcription, Google Calendar and Hangouts Meet integrations, technical support, and unlimited text messages and calls to the U.S. from any country.
Standard supports unlimited users and domestic locations and has all the features in the Starter plan. Additionally, it includes advanced features, such as desk phone support, eDiscovery for calls, voicemail, and SMS records, and a multilevel auto-attendant.
Those who are looking for a voice solution with high-end functionalities may choose Premier. It accommodates an unlimited numbers of users as well as domestic and international locations. It contains all of the features in Starter and Standard in addition to advanced reporting (BigQuery) and data regions.
Popular VoIP Software 2020
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Businesses that want a great combination of price and features
Small businesses owners looking for a great phone system with no contracts
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
Google Voice Features
Google Voice’s features are designed to help users improve the existing models of their personal or business communications based on their exact needs. Some of these functionalities are discussed below.
Voicemail transcription is a feature that converts audio voicemail messages into text transcriptions that can be accessed by all members. This tool is ideal for teams with dispersed members, as it helps them manage email and voice messages in one place.
This functionality simplifies routing management for multiple locations. It enables users to create a multilayer routing menu so they can route calls to any voicemail, external number, or extension, such as a user or a group.
This allows users to forward or redirect incoming calls to a different number. They are also given the option to forward their texts, voicemail, and missed calls to Gmail.
Hangouts Meet Integration
The goal of Hangouts Meet integration is to help users quickly make voice calls through Google Hangouts Chat. It makes it easy to start a video meeting with their colleagues.
Which VoIP Provider Is Right for You?
Most Helpful Google Voice Reviews
Users who gave positive Google Voice reviews mentioned that it is versatile and easy to use. Others appreciate that it allows them to make and receive calls for free, while some like that it easily synchronizes with many devices. On the other hand, those who left negative Google Voice reviews said that its voicemail transcripts need improvement and that its help desk support is not that great.
Great & Easy to Use
“This is a great service from Google. It is fantastic because it allows me to have another phone to receive calls, voice, and text messages. I can manage contacts and all kinds of information, and its support is good. The system is very easy to handle and intuitive, and its price is magnificent.”
— Arnaldo Casadiego
Voicemail Transcription Is Not Always Accurate
“Sometimes the voicemail transcripts are not accurate, but I understand that they are done automatically through Google’s speech recognition (so hopefully, they will get better with time). Additionally, the support documentation for it is not very thorough, but as a free service, that is to be expected.”
— Cody Rich
Google Voice Frequently Asked Questions (FAQs)
Can I have more than one Google Voice number per Gmail account?
No, you can only have one Google Voice number per Gmail account.
How do I make a call through Google Voice?
To make a call through Google Voice, simply click on the “Make a call” button, enter the name or number, and then hit the green phone icon button to dial.
Where can I download the Google Voice app?
You may download the Google Voice app from Google Play or the App Store.
Our Top VoIP Provider Picks
If you aren’t sure that Google Voice is right for you, then this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. In this guide, we looked at a variety of solutions and narrowed down our recommendations based on price and features.