Groove is a help desk solution for small businesses and startups. Its key features include a multi-channel shared inbox, knowledge base, workflows, automation, and third-party app integrations. In this article, we cover Groove reviews and pricing. Ready to get started? Get a free trial.
Groove pricing is based on three plans: Starter ($19/user/month), Plus ($34/user/month), and Pro ($49/user/month). The main differences between the plans include the number of mailboxes as well as access to premium features such as API and integrations, custom fields, IP restrictions, and HIPAA compliance.
*Annual plans are paid in full at the start of the billing cycle.
All plans require at least two users. The Groove plan is only available for up to 10 users.
Ready to get started with Groove? Get a free trial.
Popular Help Desk Software 2019
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Companies that want powerful automation and collaboration features or a free starter help desk.
Teams that already use other products in the Zoho family or are looking for a free starter help desk.
Companies that want a robust CRM with the ability to help customers across all support channels on a single page.
Summary of Positive Groove Reviews
Users who gave positive Groove reviews said that the software helped them organize their customer support system and that it has allowed them to save a lot of time. They like its ease of use. They also appreciate its rich set of features that includes third-party app integrations, customer email tracking, canned responses, knowledge base, and more.
“Groove is very helpful for receiving and responding to tickets, following their progress, assigning them to team members and searching for information. It integrates well with other systems like Slack and Chatra.”
— Andrea Cross
Summary of Negative Groove Reviews
As of the date this article was written (Aug. 7, 2019), there are very few up-to-date negative Groove reviews online. Some users said that its reporting tool is not that good and that its recent pricing increase is too steep. It is notable, however, that most users are happy with the software in general.
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Check out the list below of some of Groove’s features:
- Shared inbox
- Workflows, rules, automation
- API access
- Canned replies
- Bulk actions
- Spam filtering
- Customer history
- And more
Can multiple companies use a single account?
Yes. Groove allows users to add as many companies and/or email domains that they need in their Groove account. Users can also create separate mailboxes for them. However, please take note of the number of mailboxes that can be created with the different plans: Starter (1 mailbox), Plus (5 mailboxes), and Pro (25 mailboxes).
What types of payments does Groove accept?
At this time, Groove only accepts payments made via credit and debit cards.
Here is a list of some of Groove’s popular integrations:
Disclaimer: The following information was provided by Groove and does not necessarily reflect the views of FitSmallBusiness.com.
What is Groove?:
Groove is the better way to support your customers. Comprised of a simple yet powerful multi-channel shared Inbox, Knowledge Base, and Reports, Groove helps you turn your customer interactions into meaningful conversations and stronger relationships.
The platform was founded by Alex Turnbull in 2011 with the goal to empower teams big and small to provide personal support at scale. Today, Groove is trusted by more than 8,000 businesses using it to support over 50 million people worldwide. Whether you’re ready to move on from email, or you’re fed up with complicated help desk software, Groove is the solution that will make your support team more productive and your customers happier.
News & Activity:
- The Rebirth of Groove (and the Next Stage in our Startup Journey)
- Groove 2.0 – Helping teams provide personal support at scale
- Best Help Desk and Live Support Software for eCommerce Companies
- Groove: Help Desk Software That Works Like Gmail
Our friendly and caring support team is available during business hours to help you with any problems or questions. We also offer online demos where one of our customer success experts shows you
how Groove can simplify your support.
Groove is the long-awaited alternative to overly complicated and overpriced help desk software available on the market. With just a few clicks, companies can set up and organize their inbox on the platform. With the recent launch of Groove 2.0, we have also introduced some new game-changing features for better collaboration, resolution, and improved insights.
The new Reporting product gives teams an unparalleled overview of their performance. Companies can get an instant look into their support flow and team’s performance, and analyze how well their knowledge base is doing as a self-help resource.
The new Knowledge Base was build from the ground up with an idea of creating the best help docs option on the market. It is fully optimized for mobile, SEO, and open graph. It supports WYSIWYG-based rich text editing, making building UX-friendly and branded KBs easier than ever.
A similar level of customizability has been also applied to the Inbox product. With resizable panes, quick folders, and color coding for tags, Groove’s Inbox allows agents to customize their individual views so that it’s easy to prioritize what’s most important while working in a comfortable view.
We have also introduced new integrations which will help customers who are already using tools such as Stripe, Trello, Shopify or Mailchimp get their work done faster.