HappyFox Chat is a live chat software that allows users to provide real-time support to customers visiting their website. Its features include proactive chats, routing and queuing, reporting and analytics, visitor information, and more. In this article, we cover HappyFox Chat reviews and pricing. Ready to get started? Get a free trial.
HappyFox Chat Pricing
HappyFox Chat pricing is based on three subscription plans: Mighty ($39.99/agent/month), Fantastic ($59.99/agent/month), and Enterprise ($114.99/agent/month). The main differences between the plans include the number of widget profiles and access to premium features such as unlimited chat history, advanced analytics, SMS to chat, integrations, and more.
*Annual plans are paid in full at the start of the billing cycle.
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Summary of Positive HappyFox Chat Reviews
Users who gave positive HappyFox Chat reviews said that the software is intuitive. They also appreciate that it integrates with a lot of applications or software such as WooCommerce and WordPress.
“When I have needed to get in touch with clients in different parts of the world, this app makes it very easy to do so. Also for diverse backgrounds, this app is really easy to use even if you haven’t used it before. Great features include: Unlimited Agents, Unlimited Chats, Chat History, Integration, Security, Customization of tools, Mini-Dashboards, Statistics & Analytics, Automated Notifications, Mobile Optimization, free tutorial, and use depending on accesses.”
Summary of Negative HappyFox Chat Reviews
Users who gave negative HappyFox Chat reviews said that the software’s chat transfers can get problematic as customers get dropped sometimes. They also mentioned that its pricing plans are on the more expensive side.
One user who gave HappyFox Chat a negative review on Capterra suggested adding a feature that will keep both support members online when doing chat transfers—preventing customers from being dropped out of the chat. He shared that they also encountered an error with scheduling more than one language in the program.
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HappyFox Chat Features
Check out the list below of some of HappyFox Chat’s features:
- Proactive chats
- Departments: agent groupings based on skills or customer concerns
- Routing and queuing
- Offline messages and triggered chats
- Chat transfers
- Canned responses
- And more
HappyFox Chat FAQs
How do triggered chats work?
Triggered chats enable HappyFox Chat users to send automated custom messages to their website visitors based on preconditions such as when a visitor is on a specific URL or is a first time or repeat visitor. Only administrators can set up this feature.
Can HappyFox Chat entertain website visitors when it’s after work hours?
Yes. HappyFox Chat has an offline message feature that can be displayed after business hours. Website visitors are encouraged to leave a message and offline messages are sent to the email address associated with the account.
Here is a list of some of HappyFox Chat’s popular integrations: