Harbortouch is a point-of-sale (POS) system and merchant services provider for restaurants, bars, and retail stores. Its key features include a module-based software, a loyalty program, bar code scanning, and commission management. In this article, we cover Harbortouch reviews and pricing. Ready to get started? Get a free trial.
Harbortouch pricing is based on two subscription plans: Echo POS ($29/month) and Elite POS ($49/month). The main differences between the plans include the size of the equipment’s touchscreen display, as well as access to premium features such as online ordering and reservations, tableside ordering, custom program, and on-site installation by a Harbortouch representative.
Touch Screen Display Size
Echo POS is recommended for basic retail, kiosks, frozen yogurt, and ice cream businesses, food trucks, as well as counter service restaurants and cafes. Elite POS is ideal for casual and fine dining, bars and nightclubs, advanced retail, quick-service restaurants, and food delivery as well as salon and spas.
Ready to get started with Harbortouch? Get a free trial.
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Summary of Positive Harbortouch Reviews
As of the date that this article was written (September 27, 2019), there are very few positive Harbortouch reviews available online. If you are a past or current Harbortouch customer, leave a review to help other business owners who are deciding whether or not to use the company.
Summary of Negative Harbortouch Reviews
Users who gave negative Harbortouch reviews online said that its customer support, while available 24/7, is limited when it comes to solving the actual problems. They also reported frequent system downtimes. Some of them mentioned that approved payment transactions are held for a long time without notifications.
One user who gave Harbortouch a negative review on Capterra shared that its system crashes constantly. He noted that it lacks the most basic features that most POS providers offer. He complained that its customer service always gave him the runaround when he called. He said that it costs more money in time and labor than what it is worth.
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Check out the list below of some of Harbortouch’s features:
- Module-based software
- Loyalty program
- Bar code scanning
- Electronic signature
- Commission, discount, gift card, and returns management
- And more
How long does Harbortouch keep its reporting history?
All Harbortouch POS products provide infinite reporting history. The local data is synced with a cloud-based database constantly through Harbortouch Online. If a user’s business generates an uncommonly large database of sales, the information can be archived into smaller databases for reporting purposes.
Does Harbortouch’s system able to perform recurring billing?
Harbortouch offers Authorize.Net integration which can independently manage recurring billing. Harbortouch users using Authorize.Net would pull their processing reports from Harbortouch Online.
Here is a list of some of Harbortouch’s popular integrations: