Heartland Payment Systems Pros and Cons
Provides industry-specific payment solutions
Limited reporting features
Not-so-transparent sales pitch
Who Heartland Payment Systems Is Best For
- Businesses that require industry-specific payment solutions: It offers payment solutions that are tailored for different types of industries. These include ACH payment for brick-and-mortar businesses, virtual terminals for remote phone payments, and EMV terminals for in-person card payments. It also provides micropayment solutions for businesses that have low-value/high-volume transactions, such as laundry shops and amusement centers.
Heartland Payment Systems Pricing
Heartland Payment Systems’ pricing details are not available on its website, which mentions the provider using interchange-plus pricing for card transactions. According to a third-party site, it offers a three-year service agreement with a $295 early termination fee and charges $25 per month for service fees.
Heartland Payment Systems Alternatives 2020
Heartland Payment Systems Features
Heartland Payment Systems enables users to offer customized payment options that work best for the industries that their businesses are in. Check out the list below of some of its most notable features:
Card payment processing: Heartland lets you accept EMV chip debit and credit card payments with a tap, dip, or swipe at interchange-plus pricing. It also offers virtual terminal payment solutions for card-not-present transactions.
Phone IVR payments: This feature gives your customers an option to make payments via an automated, toll-free interactive voice recognition (IVR) system. It also offers the option of live agent support through the Heartland Service Center.
Digital wallet payments: The software allows you to accept payments from customers who prefer Apple Pay, Google Pay, and Samsung Pay as a means of purchasing from their mobile devices.
ACH payments: With this, you also accept ACH payments directly from your customers’ bank accounts.
Gift card payments: Heartland lets you accept gift card payments and activate, redeem, and reload customized gift cards for your loyalty programs.
Recurring billing: This feature allows you to automate invoicing and create custom payment forms that customers can use in their preferred mode of payment.
Micropayments: Heartland offers micropayment solutions for low-value/high-volume businesses (such as laundry shops and amusement centers). This allows customers to earn credits or stored value points in customized cards and mobile devices.
Aside from these payment processing features, Heartland also offers:
- POS solutions
- Payroll solutions
- Business loans
Summary of Heartland Payment Systems Reviews
As of this article’s writing (Aug. 4, 2020), there are very few up-to-date Heartland Payment Systems reviews available online. A handful of users who left positive reviews said that they enjoy the clean and simple user interface, while some reviewers who gave negative feedback said that the limited reporting features makes data difficult to access. If you are a past or current Heartland Payment Systems customer, then leave a review to help others who are deciding whether or not to use the software.
Heartland Payment Systems Frequently Asked Questions (FAQs)
What is an ‘interchange-plus’ pricing model?
“Interchange-plus” is a flexible pricing structure where companies charge a service fee on top of the credit card provider’s interchange cost. Heartland takes the wholesale interchange charged by Visa, Mastercard, etc., and adds a small fee for handling your data and keeping it safe.
What are the factors that affect the user’s customized pricing?
Heartland’s pricing is customized based on specific business requirements. It considers your business type, how you take payments, and your average volume of transactions.
What business industries use Heartland Payment Systems?
Services offered by Heartland Payment Systems are used by those in restaurant, retail, entertainment, automotive, medical, lodging, pharmacy, home services, government services, and non profit organizations.
Our Top Merchant Services Provider Picks
If you aren’t sure if Heartland Payment Systems is right for you, then this article on the best merchant services providers for small businesses is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on the fees, ease of use, customer service, and features such as reporting tools among others.