HelpCrunch is an integrated customer service platform that offers email marketing, live chat, in-app messaging, and help desk for web and mobile businesses. Its features include multichannel messaging, auto-messages, email automation, and email forwarding. In this article, we cover HelpCrunch reviews and pricing. Ready to get started? Get a free trial.
HelpCrunch pricing for its Live Chat and Emails Package is based on three subscription plans: Standard ($29/team member/month), Premium ($49/team member/month), and Enterprise (custom pricing). The main differences between the plans are the number of included chat widgets, auto-messages, pop-ups, and emails per team member.
*Annual plans are paid in full at the start of the billing cycle.
HelpCrunch also offers Live Chat Plans: Standard ($15/team member/month), Premium ($25/team member/month), and Enterprise (custom pricing).
Ready to get started with HelpCrunch? Get a free trial.
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Summary of Positive HelpCrunch Reviews
Users who gave positive HelpCrunch reviews noted that the platform is easy to set up. They mentioned that it offers cost-efficient plans compared to other similar platforms. Some of them appreciate its helpful customer support team.
One user who gave HelpCrunch a positive review on G2 commended its efficient and reliable customer support. He appreciates that his feedback is welcome with the company. He also added that the platform constantly adds new features. He shared that he is happy with the way the product is being further developed.
Summary of Negative HelpCrunch Reviews
Users who gave negative HelpCrunch reviews wished for more integrations with other apps, such as Messenger. They also recommended mobile app interface improvements. Others mentioned that the automated messages cannot be set up in the chat.
One user who gave HelpCrunch a negative review on Capterra complained that he needs to launch the HelpCrunch website to be able to start the app and answer chat messages. He suggested the development of a Windows app so that the chat box would always have a connected agent. He also complained that there are no shortcuts or template messages they can set up.
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Check out the list below of some of HelpCrunch’s features:
- Multichannel messaging
- Email automation
- Instant email follow-ups
- Email forwarding
- File sharing
- And more
What software platforms does HelpCrunch support?
HelpCrunch works across web, iOS, and Android apps. According to its website, it is planning to add support for Windows and HTML 5 platforms in the near future. Interested users may contact its sales team directly to inquire about the status of this feature request.
Can users export customer data from their HelpCrunch accounts?
Yes. Users can export their customer data at any time. They can also import existing customer data into the system.
Here is a list of some of HelpCrunch’s popular integrations: