HESK is a help desk software that also offers IT service management (ITSM) tools for IT professionals. It is programmed to manage support tickets received by department and urgency. In this article, we cover HESK reviews and pricing. Ready to get started? Try its live demo.
HESK pricing is based on three licensing options: HESK ($0), HESK Website ($39.95), and HESK Advanced ($199.95). The main differences between the licenses are the number of websites with no “Powered by HESK” branding and the duration of email support provided. Subscription to HESK Cloud costs $19.95/month.
“Powered by HESK”
Email support is available only for HESK Website (one month) and HESK Advanced (one year).
IT professionals who need a help desk with ITSM tools can get HESK’s SysAid Help Desk Software. It has an on-premise and a cloud version. Interested users can get a free trial of any SysAid version and may contact HESK’s support team for a quote.
Ready to get started with HESK? Try its live demo.
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Summary of HESK Reviews
As of the date this article was written (August 2, 2019), there are no up-to-date HESK reviews online. If you are a past or current HESK customer, leave a review to help other business owners who are deciding whether or not to use the software.
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Check out the list below of some of HESK’s features:
- Organize and prioritize tickets
- View and respond to assigned tickets
- Customize settings and options
- Run reports
- Knowledge base
- Ticket status
- And more
What are HESK’s system requirements?
HESK’s system requires PHP 5.3.0 or higher or MySQL 5.0.7 or higher.
Can users customize HESK to fit their needs?
Yes. HESK is designed to be customizable. For example, users can modify the look and add some features of the help desk to match their website’s design. Its knowledge base has instructions on how to make these changes.