Hiver is an email management tool that functions as a built-in help desk software for shared Gmail inboxes. Its features include email templates, analytics dashboard, email delegation, collision alerts, integrations, and more. In this article, we cover Hiver reviews and pricing. Ready to get started? Get a free trial.
Hiver pricing is based on three subscription plans: Plus ($18/user/month), Premium ($27/user/month), and Enterprise ($40/user/month). The main differences between the plans include the number of shared mailboxes and filters as well as access to premium features such as analytics, automation, custom roles and permissions, customer surveys (CSAT), and priority support.
*Annual plans are paid in full at the start of the billing cycle.
Interested users who need 50 seats or more may contact its sales team directly for a customized quotation.
Ready to get started with Hiver? Get a free trial.
Popular Help Desk Software 2019
Help Desk Software
Companies that want powerful automation and collaboration features or a free starter help desk.
Teams that already use other products in the Zoho family or are looking for a free starter help desk.
Companies that want a robust CRM with the ability to help customers across all support channels on a single page.
Summary of Positive Hiver Reviews
Users who gave positive Hiver reviews said that the software’s robust shared inbox has helped them save time by easily keeping track of customer concerns without missing anything. They also like features such as snooze, response templates, and reports.
“I like the ease of use of Hiver. How simple yet effective it is to use the tags so you can narrow down the emails to a category you wish to focus on. Very quick at closing emails and actioning what you have requested.”
Summary of Negative Hiver Reviews
Users who gave negative Hiver reviews wished for improvements on the analytics and SLA features. Some of them also noted that it doesn’t restrict who can add or remove shared labels.
One user who gave Hiver a negative review on Capterra suggested adding a feature that allows the sorting of emails from the oldest to the newest. He also commented that its analytics feature needs improvement.
Fit Small Business’ Top Help Desk Software Picks
6 Best Help Desk Software 2019: Help desk software systems help you manage customer service tickets quickly and effectively. When implemented properly, they can save support teams a great deal of time and money. In this guide, we looked at 20 of the best help desk systems on the market and narrowed it down to the best six based on features, pricing, and usability.
Check out the list below of some of Hiver’s features:
- Email delegation
- Email notes
- Help desk Service Level Agreement (SLA)
- Collision alerts
- Email tags
- And more
Can users embed images on Hiver email templates?
Yes. Users can insert any publicly hosted image on Hiver email templates. If users prefer their own images, they can host it on any free image hosting site and insert its URL into the template.
Can users create multiple Hiver accounts with the same domain?
Yes. Hiver’s team can set up different accounts for each set of users. Users who have multiple departments and want to use Hiver to manage their accounts, users, and settings separately can write to its support team.
Here is a list of some of Hiver’s popular integrations: