Disclaimer: Infusionsoft has changed its name to Keap. To view the updated review, please click here.
Infusionsoft by Keap is an advanced customer relationship management (CRM) solution that automates sales, marketing, and business processes. Its features include customized workflows, landing pages, invoices and payments, online selling, and more. In this article, we cover reviews and pricing for Infusionsoft, Keap’s all-in-one CRM product. Ready to get started? Request a demo.
Which CRM Provider Is Right for You?
Infusionsoft by Keap offers a single pricing tier which is $199 per month for 500 contacts. Additional users can be added for $29 per month, per user, and contacts can be added for a fee, with a volume discount applied for larger contact lists. There is also a $499 one-time coaching fee to help get you set up and provide training on using the software in your business.
Number of Additional Contacts
Infusionsoft by Keap only has one pricing tier, which includes all of the features of Infusionsoft for a monthly fee of $199. There is a CRM-only product, known simply as Keap, which starts at $79 per month, which does not include the advanced marketing automation features. Previously, these two products were considered separate tiers of the same product, but Keap has broken them out so that Infusionsoft is now the name of the highest tier, which includes the marketing automation tools.
Infusionsoft by Keap features include:
- Landing pages
- Marketing automation
- Quotes, invoices, and payments
- Sales pipelines
- Online sales
- Mobile apps
Popular CRM Software 2019
B2B businesses that need a customizable, robust, and competitively priced CRM with built-in phone
Small businesses that want a CRM with enterprise-class sales and support features
Businesses that want a free, no-frills CRM with basic features and unlimited users
Teams that want a user-friendly and visual pipeline to manage sales
Organizations seeking free lead & management software with integrated reporting
Businesses looking for a robust CRM with a top-notch mobile app
Here is a list of some of Infusionsoft’s most popular integrations:
Summary of Positive Reviews
Users who gave Infusionsoft a positive review said that it enabled them to streamline their marketing and email campaigns through automation tools and email broadcasts. They also added that the customer support team was quick to respond.
One user who gave Infusionsoft by Keap a positive review on G2 Crowd said that setting up their marketing automation made their campaigns more efficient. He also added that he was able to access real-time data about their interactions with prospects.
Summary of Negative Reviews
Users who gave Infusionsoft by Keap a negative review said that using the software can be challenging to learn. Some also wished for a more extensive selection of email templates.
One user who gave Infusionsoft by Keap a negative review on G2 Crowd said that it took him a lot of time to learn the software. He also mentioned that the planning phase before the actual implementation can be time-consuming because of the complicated configurations.
Ease of Use
Infusionsoft is more complicated to set up than many other CRM and marketing automation tools, but that is only because it is so powerful. Once set up, the automated workflows make it easy to use since the software is doing all the work. The interface is intuitive and well laid out, making it easy to find the information you need to build relationships and convert leads and opportunities into customers.
Infusionsoft is known for its hands-on support and training, especially for new customers. The company is responsive to support requests and, while the setup coaching fee is expensive, it is meant to provide the resources and training required to get new customers off to a successful start. In addition, Infusionsoft has an extensive help center, training videos, and a user community for peer-sourcing answers to common issues in addition to chat and phone support.
Can Infusionsoft users import contacts into the platform?
Infusionsoft by Keap users can import their existing contacts into the platform by uploading a comma-separated value (CSV) file containing their information. The CSV files to be uploaded must follow the format provided by Infusionsoft by Keap.
Can Infusionsoft by Keap users automate lead scoring?
Infusionsoft by Keap users can set up automatic lead scoring based on their prospects’ engagement level. Users can assign points to contacts based on tags applied, web forms submitted, links clicked, and emails opened.
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10 Best CRM Software 2019: CRM software helps businesses efficiently manage relationships with customers and prospects using sales pipelines and other organizational tools. In this guide, we compared more than 20 products offering a range of options to determine the six best CRMs for small businesses in terms of price, features, customization, integrations, and reporting, arriving at the best overall CRM.