InStream is a simple pay-as-you-go customer relationship management (CRM) solution. It enables users to manage their contacts, automate sales, and keep track of their tasks—all in a single, unified platform. Its cost ranges from $6 to $29 per user, per month, and it is best for companies that use social media to manage customer communications.
InStream Pros & Cons
Great contact management tools
Data importation issues
Seamless integration with social media sites
Occasional system downtimes
Quick customer support response
Who InStream Is Best For
- Freelancers and solo entrepreneurs: It offers a basic and affordable plan for freelancers and independent professionals who need to manage a huge number of contacts.
- Companies that use social media sites to expand their customer base: It has extensive social media integrations that enable users to find and build up-to-date profiles of their customers based on their social media sites.
Instream doesn’t publish its pricing on its website. According to a third-party site, InStream pricing is based on four subscription plans, which range from $6/user/month to $29/user/month. The main differences between the plans are the number of contacts, data storage, and level of customer support.
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The Freelancer Plan is best for solo entrepreneurs and independent users who handle their small business’ operations from end-to-end. It provides users with 500 contact allocation in their account.
The Basic Plan is best for growing small businesses that need more allocation for their contacts. It provides them with a 5,000-contact allocation.
The Business Plan is ideal for medium to large companies and provides users with up to a 25,000-contact allocation.
Built for Enterprises, the Premium Plan offers unlimited contact allocation and premium customer support.
Best CRM for Small Business
B2B businesses that need a customizable, robust, and competitively priced CRM with built-in phone
Small businesses that want a CRM with enterprise-class sales and support features
Businesses that want a free, no-frills CRM with basic features and unlimited users
Teams that want a user-friendly and visual pipeline to manage sales
Organizations seeking free lead & management software with integrated reporting
Businesses looking for a robust CRM with a top-notch mobile app
InStream provides users with an extensive set of CRM tools and features to help them manage their customer relationships better and continuously grow their business.
Lead & Pipeline Management
The lead and pipeline management feature enables users to keep track of the various stages of their interaction and level of transaction with their potential clients and customers.
Contact Management & Profiling
The contact management feature lets users organize a directory of all their business contacts, including their profile and contact information as well as social media profiles. Its robust social media integration enables them to extract up-to-date profile information from social media pages.
Lead & Deal Scoring
The lead and deal scoring feature displays the probability to close a deal or the level of potential purchase from a customer or client.
The sales automation tool allows users to perform and automate repetitive tasks related to sales, such as order processing, information sharing, inventory monitoring and control, and order tracking. It also provides predictions of sales growth based on employee performance.
Which CRM Provider Is Best for You?
Most Helpful InStream Reviews
Most InStream reviews found online and on our site are positive. Users highlighted its robust contact management and sales funnel tools. Some concerns raised by users include difficulty in importing data to the system and occasional system downtime.
Customers & sales funnel tools in a single, robust platform
“What I really like about InStream is that I can do multiple things on a single platform as I manage all the sales tasks in my company. It allows me to manage contacts of clients and potential clients, plan and track work tasks, optimize my sales and marketing services—all this in a simple way.”
— Alaha Abdo
Has a tendency to experience data importing issues
“There were problems when importing contacts in InStream; it only gives us an example in a CSV, and it did not explain how or in what order the data of people or companies to be imported had to be added. We had to look for tutorials on the web to perform them correctly without having problems.”
— Carmealy Mendez
InStream Frequently Asked Questions (FAQs)
Can users synchronize more than one email account to better manage communications with contacts?
Yes. Users can have an unlimited number of email accounts that are connected to the user’s profile in their InStream account to help them streamline and centralize their communications with their contacts.
Does InStream have a mobile app?
Currently, InStream does not have a working mobile app compatible with Android and iOS. Users may access their accounts via their laptops or desktops.
What integrations does InStream have?
The platform is integrated with social media platforms, such as Twitter, Facebook, and LinkedIn, as well as with Google tools (e.g., Google Calendar). Users can also synchronize InStream with every mailbox.
Our Top CRM Provider Picks
If you aren’t sure if InStream is right for you, this article on the 10 Best CRMs for Small Business is a review of our top choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, features, and ease of use.