Intercom is help desk software that offers solutions for lead generation, customer engagement, and customer support. Its key features include in-app messaging, an operator bot, live chat, a knowledge base, and more. In this article, we cover Intercom reviews and pricing. Ready to get started? Get a free trial.
Intercom pricing for its all-in-one messaging solution is based on three plans: Essential ($87/month), Pro ($153/month), and Premium (custom-priced). The main difference between the plans is access to premium features, such as custom bots for the engagement process, reports, chat workflow customizations, multitouch campaign automation, and integrations with Salesforce, Marketo, and Clearbit Reveal.
Multi-touch Campaign Automation
Annual billing options are also available. Early-stage startups can apply to get all of Intercom’s Pro products for a flat rate of $49/month for up to one year. Interested users may contact its sales team to request detailed pricing information.
Intercom also offers the following individual plans: Lead Generation (ranges from $87-$153+/month), Customer Engagement (ranges from $49-$75+/month), and Customer Support (starts at $38-$78+/month).
Its add-on features include: Answer Bot (starts at $99/month), Custom Bots (starts at $99/month), Help Center Articles – Essential (starts at $49/month), Help Center Articles – Pro (starts at $99/month), and Product Tours (starts at $119/month).
Ready to get started with Intercom? Get a free trial.
Popular Help Desk Software 2019
Help Desk Software
Companies that want powerful automation and collaboration features or a free starter help desk.
Teams that already use other products in the Zoho family or are looking for a free starter help desk.
Companies that want a robust CRM with the ability to help customers across all support channels on a single page.
Summary of Positive Intercom Reviews
Users who gave positive Intercom reviews said its user interface design is very intuitive. Some of them mentioned that it helps bridge the gap between them and their customers that, in turn, helps them to convert leads through the platform. A few of them commended its helpful customer support team.
“I like it because it makes it so easy for you and your customers to interact, that the process of customer service chatting becomes a pleasant and rich experience. We are solving every one of the requests that we used to receive by phone now through the chat-based service.”
Summary of Negative Intercom Reviews
Users who gave negative Intercom reviews wished for iOS and Android mobile app improvements. A few of them noted that its pricing can get expensive if there’s a need to access all the features offered by the platform.
“Reports could be more robust. It would be nice if they added the /giphy functionality similar to Slack. Additionally, the mobile app on Android needs some work.”
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Check out the list below of some of Intercom’s features:
- Intercom Messenger: in-app messaging
- Operator bot
- Knowledge base
- Live chat
- Surveys and feedback
- iOS and Android apps
- And more
Can users customize the Intercom’s in-app messaging tool?
Users can customize Intercom’s in-app messaging tool called Messenger to match their branding guidelines. They can also customize it by adding the following: customer greeting by the first name, a team introduction, an expected response time, language localization, the addition of Messenger apps to the home screen, and more.
How does Intercom Messenger work with different languages?
Users can set up Intercom Messenger’s home language in its settings. Currently, Messenger supports up to 38 languages, including French, German, Spanish, and Portuguese. Users can also enable other languages for multilingual users
Here is a list of some of Intercom’s popular integrations: