iPlum is a Voice over Internet Protocol (VoIP) provider that offers mobile business lines with toll-free, US, and Canada phone numbers. Its features include interactive voice response (IVR), voicemail transcription, and an auto attendant. Monthly fees start at $4.99 per user, and it’s best for healthcare organizations and those who handle large call and text volumes.
iPlum Pros and Cons
User-friendly and intuitive
Poor customer support
Impressive mobile application
Who iPlum is Best For
- Healthcare, medical, and therapy organizations: iPlum is compliant with Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH), ensuring that all communications and information shared within its platform are secure.
- Those who handle large call and text volumes: For those with US, Canada, and toll-free numbers, iPlum offers a subscription option that includes unlimited call and text credits. It also has features that help avoid missed calls such as call forwarding, an auto attendant, and a mobile application.
The iPlum pricing page shows two plans with monthly fees that range from $4.99 to $19.99 per user, depending on the phone number used. The main difference between the plans is the monthly credit allocation. Premium features—such as call recording ($4.99 per month) and text archiving ($2 per month)—are available as add-ons.
Want the best balance of features and price? Check out Nextiva.
*Annual plans are paid in full at the beginning of the billing cycle.
This plan consists of an unlimited number of credits as long as the user complies with its fair usage guidelines. Rates depend on the type of phone number such as US, Canada, and toll-free.
Measured monthly options for US ($4.99/user/month) and Canada ($5.99/user/month) come with 200 credits. However, its monthly measured plan for toll-free numbers ($9.99/user/month) includes 400 credits. Annual plans, which are offered with 2,000 credits, are also available.
iPlum Alternatives 2020
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Businesses that want a great combination of price and features
Small business owners looking for a great phone system with no contracts
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
iPlum is designed to help users manage calls and texts with the use of carriers and internet connections. Some of its most essential functionalities are discussed below.
Auto Attendant and IVR
Its auto attendant and IVR capabilities allow users to set up a virtual answering service. Through these, customized greetings and options are presented to callers, connecting them to the most appropriate extensions or departments based on their dialed option.
Customized Voicemail Greetings
Voicemail may be customized with the users’ preferred greetings. Options include standard pre-recorded default greeting, users’ own recorded audio, or a professionally-recorded sound file from iPlum ($10 per greeting). Those who need upgraded voicemails and transcription services may contact the provider for prices and more information.
Spam Number Blocking
iPlum lets users avoid spam calls and texts by blocking any communication from specific phone numbers. It also supports wild card (where numbers are blocked according to the user-defined string) and special numbers blocking (where restricted callerID and anonymous numbers can be blocked).
Its mobile application for iOS and Android devices allows users to manage their business calls and texts. It provides access to its essential features such as international roaming and CallerID. This may be downloaded from the App Store and Google Play.
Which VoIP Provider is Right for You?
Summary of iPlum Reviews
As of the date this article was written (Feb. 12, 2020), there are not a lot of up-to-date iPlum reviews available online. If you are a past or current iPlum customer, leave a review to help others who are deciding whether or not to use the product.
iPlum Frequently Asked Questions (FAQs)
Does iPlum offer Business Associate Agreement (BAA)?
Yes, it does. Each iPlum number has its own BAA, and it is free with an annual unlimited plan. The rest may purchase a BAA for $20 (one-time fee).
What happens to the unused monthly credits?
Unused monthly credits will be rolled over to the next month. All credits are available for 60 days from the day an iPlum phone number subscription is added to a user’s account.
Can users transfer their existing numbers to iPlum to make it HIPAA-compliant?
Yes, most can. Users need to verify that their existing numbers are eligible for the iPlum transfer and are unlocked with the existing carrier. Then, after having subscribed to an iPlum plan, they must fill out the online porting form to begin the process.
Our Top VoIP Picks
If you aren’t sure if iPlum is right for you, this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features like call management, call quality, and CRM integrations.