IT Retail is a grocery POS software that provides you with a vivid customer display, store and employee performance reports, and more. Its features include inventory management, payment processing, and customer management. Its fees start at $59 per month, and it’s best for supermarkets that handle large inventories and local stores that need an automated tool to handle their growing businesses.
IT Retail Pros & Cons
Offers on-site installation
No free trial
Steep initial learning curve given its robust features
Who IT Retail Is Best For
- Local markets looking for a point-of-sale (POS) and inventory management system that places them at par with larger competitors: It is packed with features that help small and growing grocers manage their stocks, sales, and customers with just a few clicks.
- Supermarkets that handle large volumes of inventory and multiple POS registers: It takes the stress and guesswork out of managing hundreds of products, sales data, and people.
IT Retail Pricing
The IT Retail pricing page shows three customized packages with fees that start at $59 per month for local stores. The main differences between the options are the size of the user’s business and access to premium features, such as a wholesale import utility and multistore pricing methods.
This is designed for local stores that need a tool that will place them at par with larger competitors. It offers a grocery-optimized checkout experience, scanner and scale support, full back-office reporting, payment processing (EMV, NFC, EBT, and gift cards), and employee and customer management tools.
This is designed for supermarkets or groceries with multiple POS machines. Its features cover everything in the Markets package, plus an Instacart integration, a direct first-data interface, an ROS Exits software development kit, an Android app for inventory, and a wholesale import utility.
This package is for grocery chains that are managed from a corporate location. It includes all the features in Supermarkets plus ultimate reporting, fully managed update, multistore pricing methods, centralized data that is on-premise and cloud-synced, and the ability to import price changes from vendors.
IT Retail Alternatives 2020
POS with detailed inventory management and custom reporting
Free POS with built-in payments and basic inventory tracking
Retail POS with built-in CRM and loyalty program
iPad POS with built-in payment processing and marketing tools
IT Retail Features
IT Retail offers tools that will help small retailers handle growing pains and help large companies efficiently maintain and expand operations. Here are some of its most essential features.
Monitor stock levels in one or more locations. IT Retail has partnered with Cipher labs technology to provide you with a mobile inventory and reporting solution that you can access at any time.
It supports the latest in payment processing technology, including EMV, NFC, eWIC, debit cards, checks, gift cards, and EBT food and cash payments. It also has integrated scanner and sales capabilities from Datalogic and Zebra to ensure a fast, efficient checkout with minimal employee error. Moreover, it is also compatible with Google Pay and Apple Pay.
Customize how employees access your POS system, such as limiting who gets to use the front-end register and back-end office management suites. You may also enable specific register actions—like signing off, performing overrides, voids, cancels, and setting a maximum refund total—to certain staff only.
Monitor work hours by day or larger date ranges, as well as utilize its clock-in and clock-out functionality.
Customer Loyalty Programs
Create customizable rewards with valuable incentives—such as discounts on certain days of the week, specific types of customers, and setting points earned per dollar spent—to keep shoppers coming back. You may also view your customers’ shopping behaviors using its advanced reporting capability, which details recent visit dates, top items purchased, and more.
Most Helpful IT Retail Reviews
As of the date I wrote this article (February 20, 2020), there are hardly any IT Retail reviews online. If you are a past or current IT Retail customer, leave a review to help others who are deciding whether or not to use the software.
I personally like that it integrates with many ecommerce, marketing, and sales management tools—such as Inmar (coupon optimization), Mercato (ecommerce and online grocery), Blackhawk (activating gift cards), Instacart (delivery), FutureProof Retail (self-checkout), and Remote Eyes (security and theft prevention).
Another potential plus point is its ability to bring your brick-and-mortar store online, which helps increase transaction counts and values.
IT Retail Frequently Asked Questions (FAQs)
Does it offer a free trial?
No, it does not. However, it offers a free demo, and you may visit its website to schedule a session.
Will it work even without an internet connection?
Yes, it will. The app can process payments and ring up purchases even when the system is offline. The data automatically syncs the moment your internet connection is restored.
What type of training does it provide?
In addition to the video demos and literature, IT Retail provides on-site training during the software rollout process. It will deploy multiple technicians to your location to ensure that all your managers and lead cashiers are equipped with the knowledge and skills needed to run its system smoothly.
Our Top POS Software Picks
If you aren’t sure if IT Retail is right for you, this article on the 8 Best POS Systems for Small Business is a review of our top choices. Our team looked at a variety of solutions and narrowed our recommendations down based on price, ease of use, and features, like inventory management, CRM, and payment processing.
Disclaimer: The following information was provided by IT Retail and does not necessarily reflect the views of FitSmallBusiness.com.
What is IT Retail?
IT Retail was founded in 1994 in the basement of a grocery store in Crestline, CA because there was no point of sale built for grocers that was built on the Windows Platform. Today IT Retail is a grocery technology leader with 6000 happy customers globally ranging from mom and pop grocery stores to national supermarket chains. IT Retail develops and services its cutting edge point of sale solution built intentionally for the grocery vertical.
IT Retail News & Activity
IT Retail Customer Service
We have a friendly team support technicians on call 24/7. Our team strives to keep the hundreds of thousands of lanes that we support up 100% of the time. We pride ourself on our ability to quickly resolve technical issues whether it be internet, credit card processors, or hardware failure.
IT Retail Unique Features
1. The back office is entirely on the cloud
2. Grocery focused – we are solving for one person, the grocer
3. Works with Deli Scales
4. EBT and eWIC
5. Insightful Reports