IT Retail is a cloud-based POS software for grocery stores of all sizes. Its features include inventory management, employee tracking, payment processing, customer management, and an online grocery app. IT Retail is best for small stores that need an automated tool to manage their growing businesses and supermarkets that handle large inventories. Its monthly fees start at $79.
IT Retail Pros and Cons
24/7 support with a live agent
No free trial
Offers on-site installation
Steep learning curve given its robust features
Compatible with any third-party grocery hardware (e.g., customer displays and sales scanners)
Can be expensive because of its paid add-ons
Who IT Retail Is Best For
Local stores that need automated software to help them manage their growing businesses: IT Retail’s automated inventory management and payment processing tools help small grocery owners keep up with stock movements and sales accurately.
Supermarkets that handle large inventories and those with multiple branches: The software lets you track stock availability and sales performance throughout different branches in real time. It also lets you set different pricing systems per store.
IT Retail Pricing
IT Retail’s pricing page shows three custom priced subscriptions with fees that start at $79 per month. The main difference between the plans is access to premium features like employee management, an Instacart integration, and multi-store pricing. IT Retail does not offer a free trial, but you may request a demo.
Starts at $79
Contact IT Retail
*Hardware sold separately
**Instacart is a third-party grocery delivery and pick-up app
All three subscriptions include the following features:
- 24/7 support with a live customer service agent
- Integrated payments with a direct gateway into Fiserv
- Supports all peripherals needs in grocery operations
This plan is designed for local stores that need an automated POS system to keep up with increasing stocks and sales. It has the following inclusions:
- Grocery-optimized checkout experience
- EMV, NFC, EBT, and gift card payments
- Scanner and scale support (via Datalogic and Zebra)
- Full back-office reporting
- Employee and customer management
Providing grocery stores with the features needed to manage a large number of inventories and people, this plan includes everything that’s offered in For Markets, plus the following:
- Direct First Data (payment processor) interface
- ROS (robot operating system) Exits software development kit
- Instacart integration
- Wholesale import utility
- Android app for inventory management
If you own a grocery chain, then this subscription plan is for you. In addition to the features in For Supermarkets, this package provides the tools listed below:
- Import price changes from vendors
- Multi-store pricing methods
- Ultimate reporting
- Centralized data on-premise and cloud sync
- Fully-managed updates
You may expand your plan’s capabilities with these add-ons. Contact IT Retail for pricing details.
- On-site installation
- Product importing from your old files to the IT Retail system
- Geo-replicated data backups
- Payment processing evaluation assistance
IT Retail Alternatives 2020
POS with detailed inventory management and custom reporting
Free POS with built-in payments and basic inventory tracking
Retail POS with built-in CRM and loyalty program
iPad POS with built-in payment processing and marketing tools
IT Retail Features
IT Retail offers tools that may help small retailers handle growing pains and aid large companies efficiently maintain and expand operations. Here are some of its most essential features.
Inventory management: Monitor stock levels in one or more locations. IT Retail has partnered with Cipher labs technology to provide you with a mobile inventory and reporting solution that you can access at any time.
Payment processing: It supports the latest in payment processing technology, including EMV, NFC, eWIC, debit cards, checks, gift cards, and EBT food and cash payments. It also has integrated scanner and sales capabilities from Datalogic and Zebra to ensure a fast checkout with minimal employee error.
Access management: Customize how employees access your POS system such as limiting who gets to use the front-end register and back-end office management suites. You may also allow only certain staff to access register actions like signing off, performing overrides, voids, cancels, and setting a maximum refund total.
Scale integration: This feature enables you to sell products by weight and calculate the total item price based on this information. It also displays the amount due on the POS screen.
Employee tracking: Monitor work hours by day or larger date ranges, as well as utilize its clock-in and clock-out functionality.
Customer loyalty programs: To keep shoppers coming back, you may create customizable rewards with valuable incentives such as discounts on certain days of the week, specific types of customers, and setting points earned per dollar spent. You may also view your customers’ shopping behaviors using its advanced reporting capability, which details recent visit dates, top items purchased, and more.
Integrations: IT Retail integrates with many types of business software, including the following:
- NCR AMS & Self-Checkout
- FutureProof Retail
- My Cloud Grocer
- NCR AMS & Self-Checkout
- FutureProof Retail
- My Cloud Grocer
Summary of IT Retail Reviews
As of the date this article was written (Sept. 22, 2020), there are no up-to-date IT Retail reviews online.
Author’s note: I like that it integrates with many ecommerce, marketing, and sales management tools. Another plus point is its ability to bring your brick-and-mortar store online, which helps increase transaction counts and values.
IT Retail Frequently Asked Questions (FAQs)
Will IT Retail work even without an internet connection?
Yes, you can still perform transactions if you lose your internet connection. All the data stored offline will be updated when you log in to the cloud again.
What types of training does it provide?
In addition to the video demos and literature, IT Retail provides on-site training during the software rollout process. It will deploy multiple technicians to your location to ensure that all your managers and lead cashiers are equipped with the knowledge and skills needed to run its system smoothly.
Does it support contactless payments?
Yes, IT Retail supports Apple Pay, Google Pay, Samsung Pay, AliPay, and WeChat Pay among others.
Our Top Grocery POS Software Picks
If you aren’t sure if IT Retail is right for you, then this article on the best grocery POS systems examines our top choices. Our POS expert, Meaghan Brophy, looked at a variety of solutions and narrowed her recommendations down based on price, ease of use, and features like inventory management, CRM, employee management, payment processing, and grocery-specific tools.
Disclaimer: The following information was provided by IT Retail and does not necessarily reflect the views of FitSmallBusiness.com.
What is IT Retail?
IT Retail was founded in 1994 in the basement of a grocery store in Crestline, CA because there was no point of sale built for grocers that was built on the Windows Platform. Today IT Retail is a grocery technology leader with 6000 happy customers globally ranging from mom and pop grocery stores to national supermarket chains. IT Retail develops and services its cutting edge point of sale solution built intentionally for the grocery vertical.
IT Retail News & Activity
IT Retail Customer Service
We have a friendly team support technicians on call 24/7. Our team strives to keep the hundreds of thousands of lanes that we support up 100% of the time. We pride ourself on our ability to quickly resolve technical issues whether it be internet, credit card processors, or hardware failure.
IT Retail Unique Features
1. The back office is entirely on the cloud
2. Grocery focused – we are solving for one person, the grocer
3. Works with Deli Scales
4. EBT and eWIC
5. Insightful Reports