JustCall is a voice-over-internet-protocol (VoIP) provider and cloud-based phone system that allows users to manage international customers in a unified platform. Its features include analytics, team management, and an appointment scheduler. Its fees start at $25 per user, per month, and it’s best for freelancers and businesses of any size.
JustCall Pros & Cons
Easy to set up and use
Inconsistent call quality
Responsive support team
Bugs and other issues
Impressive integrations with third-party apps
Who JustCall Is Best For
- Freelancers and businesses of all sizes: Users may start with only one seat, add more as their business grows, and upgrade their plans as the need arises.
- Businesses in a wide range of industries: Its complete set of features is designed for a variety of industries, including freight brokerage, real estate, and sales.
The JustCall pricing guide shows two plans: Standard (starts at $25 per user, per month) and Premium ($50 per user, per month)—which are exclusive of call and SMS rates. The main differences between the plans are the levels of support and access to premium integrations and features, including custom workflows and bulk SMS campaigns.
Standard plan subscribers are provided with email and chat support and access to its core features, including call recording and forwarding, call and SMS analytics, voicemail drop, unlimited integrations, and an appointment scheduler. Users with a total of 16 to 50 team members will get a 10% discount on their monthly bill.
JustCall’s Premium plan includes priority support and access to its advanced features, such as SMS bots, call whispering, post-call surveys, and an auto-dialer. It also allows advanced integrations with third-party providers (like Salesforce) and provides training and onboarding for its users.
VoIP Phone Service
Larger companies with high call volumes that need enterprise-level features
Businesses that want a great combination of price and features
Small business owners looking for a great phone system with no contracts
Solopreneurs who want a business number on their personal device
Solopreneurs and small business owners who want an affordable turnkey vanity number and VoIP provider
JustCall’s features are designed to help teams manage their international customers at any place and at any time via its mobile and desktop apps. Here are JustCall’s most essential features.
The system offers a wide range of client and team management features that allows its users to manage calls, clients, and team performance in a single platform. They can easily invite or remove team members and track all of their team’s calls through call logs, monitoring, and recordings.
Users may set their availability through its appointment scheduler, which they can share either with their prospects or on their websites. This allows customers to schedule appointments while enabling users to make the scheduled calls on its built-in calling system. Calls are automatically logged in their JustCall accounts, as well as in their integrated customer relationship management (CRM) system.
Interactive Voice Response (IVR) System
Its IVR system helps users ensure that their clients have an ideal experience by directing them to the most suitable agent. This can be configured according to their client’s and their agent’s needs. Its features include IVR message generation and analytics, among others.
Fax Sending & Receiving
JustCall’s dashboard includes fax sending and receiving, without the need to install other software or hardware. Users are also allowed to request a new fax number from JustCall and send up to 100 monthly faxes for free. Additional numbers of faxes are charged at only 5 cents per page.
Which VoIP Provider Is Right for You?
Most Helpful JustCall Reviews
Users who gave positive JustCall reviews said that it is intuitive, which allows them to set up and utilize it quickly. Others are impressed with its responsive and helpful customer support team and the availability of its mobile and desktop apps. Those who gave negative JustCall reviews online mentioned that its apps frequently crash and that they often experience bugs and glitches. Many others said that its call quality is inconsistent.
Easy to set up & has impressive integrations
“It is simple to set up, especially for a VoIP; and it allows you to have only one seat. It has basic integrations with almost all digital software, its interface is acceptable, and it integrates directly with ActiveCampaign—which is awesome. It also has no desktop-based connectivity issues like others, and it doesn’t require a hard phone.”
— Nick James, MBA
Inconsistent call quality & desktop app performance
“Mobile app has much to be desired. Missed calls are a big problem. Its desktop app can be flaky as well. Call quality is inconsistent despite upgrades to our hardware and internet service.”
— Keith Plummer
JustCall Frequently Asked Questions (FAQs)
In what countries can users get phone numbers through JustCall?
Users may get phone numbers in over 65 countries in Europe, Asia, North America, South America, Africa, and the Pacific. These include Singapore, Australia, Poland, Brazil, and the United States of America.
Where can users download JustCall’s mobile apps?
JustCall provides Android and iOS users with a mobile app that can be downloaded for free from Google Play and the App Store, respectively.
Are users allowed to port & utilize their existing phone number with JustCall?
Yes, they are. Phone number porting to JustCall typically takes seven to 10 days. The user’s ownership verification documents are requested in order to complete the porting process.
Our Top VoIP Provider Picks
If you aren’t sure if JustCall is right for you, this article on the 6 Best Small Business VoIP Phone Service Providers is a review of our top choices. Our team looked at a variety of solutions and narrowed down our recommendations based on price, features, and customer support.